CPSC eFiling CSV Checker & Builder — Application Terms and License

Version: 1.2
Last updated: August 11, 2026
Effective: For a Job when this version is displayed and affirmatively accepted

These CPSC eFiling CSV Checker & Builder Application Terms and License (the “Application Terms”) govern access to and use of the CPSC eFiling CSV Checker & Builder, including its upload, extraction, mapping, validation, correction, payment, generation, protected-delivery, recovery, and download functions (collectively, the “Application”).

The Application is a distinct product of Registry Intelligence, the client-facing platform and public brand. Registry Intelligence is a U.S.-focused commercial intelligence platform and editorial publication operated by Natallia Vasilyeva, trading as NATALLIA VASILYEVA – Poland Documents, a sole proprietorship registered in Poland. Poland Documents provides the technical, operational, commercial, and administrative infrastructure for Registry Intelligence and supports the development, publication, licensing, sale, and delivery of Registry Intelligence Content, products, and services, primarily to clients and users in the United States. Poland Documents is the Application’s legal operator, seller, service provider, and contracting party (“Poland Documents,” “we,” “us,” or “our”). The Application is technically isolated from city modules and unrelated application runtimes; that isolation does not restrict its use of the Registry Intelligence brand. Registry Intelligence is a brand and platform name, not a separate legal person or contracting party.

These Application Terms are the product-specific terms for the Application. The Registry Intelligence Terms of Use govern general use of the website only; they do not add to or alter a paid Job contract unless the applicable provision is expressly incorporated and accepted for that Job. The Privacy Policy, Copyright Policy, and Data Security notice provide the related public information. If a general website term conflicts with these Application Terms regarding eligibility, assent, a Protected Customer, payment, Delivery, Full Performance, withdrawal, conformity, or another Application-specific matter, these Application Terms control subject to mandatory law.

The Application supports eligible Business Users, Consumers, and Protected Sole Traders globally, but a Job may be created, a file uploaded, and a purchase made only through an expressly enabled and versioned country or territory, subdivision where required, and purchaser-type route. Every route is disabled by default until its applicable tax, consumer, invoice or receipt, payment, privacy, contract, language, and dispute-handling controls are approved and tested. At the date of this version, live uploads and public paid sales remain disabled until the identified provider, route, and end-to-end production gates are closed. The Application is not offered to anyone under 18 years of age. No general Registry Intelligence account or subscription is required.

Key product boundaries

  • The Application is a one-off data-processing, structural-validation, and file-generation service for each paid Job.
  • Before payment, it provides a Readiness Report, detected errors and warnings, missing or unresolved confirmations, the Ready Record count, the selected records, mappings and corrections, the Selected Ready Record count, and the exact final price for the frozen paid scope.
  • After payment and successful generation, the standard Output Package contains one or more CPSC-formatted CSV files, a Validation Summary, a Correction Ledger, a Ruleset & Provenance Receipt, and a README. The protected Job page supplies the exact controls “Download CPSC CSV” and “Download Complete Output Package (ZIP)”.
  • The Application does not determine whether certification is required, select the legal requirements applicable to a product, issue a CPC or GCC, perform testing, certify a product, make an attestation, submit data to CPSC or CBP, or guarantee acceptance.
  • Registry Intelligence is independent and is not affiliated with, endorsed by, sponsored by, certified by, or operated by CPSC, CBP, ACE, the CPSC Product Registry, Amazon, or any testing laboratory.
  • Every paid Job is a one-time purchase. The Application does not create a subscription, recurring charge, or automatic renewal.
  • Uploaded files, temporary Job content, and generated files are processed under the accepted Pricing, Limits & Retention Schedule and are not intended for permanent storage.

1. Definitions

For these Application Terms:

“Authorized Representative” means an employee, customs broker, consultant, attorney, laboratory, manufacturer, private labeler, trade partner, or other person lawfully authorized to act for the relevant person or organization in the applicable workflow.

“Business User” means a person or organization using the Application mainly for a trade, business, craft, profession, employer, or organizational client, other than a Protected Sole Trader to the extent mandatory consumer provisions apply.

“Consumer” means a natural person entering into the contract mainly for purposes outside that person’s trade, business, craft, or profession, or otherwise treated as a consumer under non-waivable applicable law.

“Protected Sole Trader” means an individual or sole proprietor entitled to mandatory consumer or consumer-like protections under applicable law for the particular transaction, including, where applicable, because a contract connected with that person’s business activity does not have a professional character for that person. This is a legal classification applied to the facts, not a fourth purchaser-route choice.

“Protected Customer” means a Consumer and, only to the extent the relevant mandatory provisions apply, a Protected Sole Trader.

“Purchaser” means the natural person or organization legally responsible for a paid Job, whether acting as a Business User, Consumer, or Protected Sole Trader.

“Customer” means, only for an applicable DPA or U.S. State Privacy Law Addendum, the controller or processor identified in the corresponding acceptance record.

“Customer Data” means files, records, certificate data, field values, mappings, corrections, instructions, identifiers, contact details, and other information submitted to or generated within the Application for a Job.

“Customer Personal Data” has the meaning stated in the DPA and includes personal data contained in Customer Data, intermediate Job files, the Readiness Report, and every component and copy of the Output Package.

“Job” means the temporary Application workspace associated with a particular upload, validation workflow, selected records, payment state, and generated output.

“Readiness Report” means the prepayment result identifying implemented validation findings, detected errors, missing or unresolved confirmations, and relevant status and record counts. It is not part of the paid Output Package.

“Ready Record” means a record that passed the checks implemented in the identified Application ruleset and does not contain a status treated by the Application as blocking paid generation. A Ready Record is not a certification, legal determination, agency approval, or guarantee of acceptance.

“Selected Ready Record” means a Ready Record selected and confirmed by the Purchaser for inclusion in the paid Output Package.

“Output Package” means the standard paid package for the Selected Ready Records, consisting of: (a) one or more CPSC-formatted CSV files named CPSC_Upload_001.csv and, where required, numbered sequentially; (b) the Validation Summary named Validation_Summary.pdf; (c) the Correction Ledger named Correction_Ledger.xlsx; (d) the Ruleset & Provenance Receipt named Ruleset_and_Provenance_Receipt.json; and (e) the README named README.pdf. The complete Output Package is supplied as one ZIP through “Download Complete Output Package (ZIP)”. The separate protected control “Download CPSC CSV” provides the single CPSC CSV or, where batching creates multiple CSV files, clearly labelled per-batch files or a CSV-only archive. “Protected” describes the access channel and does not mean that the ZIP itself is encrypted unless checkout expressly states otherwise.

“Delivery” occurs only at the recorded UTC atomic transition after all purchased processing is complete, the complete conforming paid result has passed required integrity checks, both “Download CPSC CSV” and “Download Complete Output Package (ZIP)” are functional and genuinely accessible to the authorized Purchaser, the exact seven-calendar-day access expiry and scheduled deletion time are recorded and displayed, and the ready-for-download notice has been sent to the verified checkout email address without a known hard delivery failure. A payment receipt, success screen, queue entry, processing start, file-creation event, partial output, link creation, email dispatch without accessible files, or inaccessible link is not Delivery.

“Full Performance” occurs only when Poland Documents has completed every paid validation, transformation, generation, integrity-checking, packaging, and delivery obligation and has made every paid deliverable available in usable form through the promised functional protected method. Full Performance does not require the Purchaser actually to download or open a file.

“Displayed Availability Period” means the seven-calendar-day no-additional-charge protected retrieval window measured from Delivery, with the exact expiry accepted for the Job and shown in Coordinated Universal Time (UTC).

“Durable Medium” means a medium that allows information addressed personally to the recipient to be stored and reproduced unchanged for an adequate period, including the fixed Order Confirmation PDF supplied under these Application Terms.

“Working Period” means the applicable temporary Job lifecycle stated in the accepted Pricing, Limits & Retention Schedule, including any inactivity, payment, delivery, retrieval, hold, and deletion stages.

“Regulatory Safety Stop” means a fail-closed restriction applied when a relevant official source, template, specification, code list, ruleset, legal condition, security control, or data-integrity condition cannot be confirmed as current and safe for the affected Job.

2. Eligibility, purchaser route, age, and authority

You must be at least 18 years old and legally capable of entering into the applicable transaction. You may act for yourself or for another person or organization only if you have authority to do so.

Before email verification, Job creation, and the first upload, the Application asks the required question “Who is creating this Job?”:

  • An individual for personal, family or household use
  • An individual or sole proprietor for business, trade or professional use
  • An organization or other legal entity

This selection is used only to display the correct notices and contract documents. It does not determine or waive any rights that apply by law. No option is preselected. The selection is mandatory: the interface does not proceed to email verification, and the backend rejects Job creation and every upload attempt, until one option is affirmatively recorded. Status is determined by the actual purpose and circumstances of the transaction and mandatory law, not solely by a company field, invoice label, business email, tax number, payment method, IP address, or the intended U.S. use of the output. A Protected Sole Trader or another hybrid statutory category is a legal qualification applied to the facts after routing, not a fourth interface option.

After purchaser type and before upload, the Application requires the Purchaser’s country or territory and, where the active route requires it, the state, territory, province, or other subdivision. For personal use, the Purchaser selects the country of habitual residence; for business use, the Purchaser selects the principal place of business. If the selected country or subdivision and purchaser-type route is not active, the workflow is blocked before file transmission and displays: “Purchases for this customer type are not yet available in {COUNTRY}. No file can be uploaded and no payment will be taken.” Protected Customer status concerns consumer-contract safeguards only. It does not determine the user’s privacy role or remove a requirement to enter into the DPA or applicable U.S. State Privacy Law Addendum where that person acts as a controller, processor, business, service provider, or contractor in relation to uploaded personal data. No file content may be accepted in such a capacity until the applicable data-processing route is completed.

If you use the Application for an employer, client, importer, manufacturer, private labeler, or another organization, you represent that you are authorized to:

  • accept the applicable contractual documents for that organization;
  • submit Customer Data and instruct its processing;
  • select and approve records, mappings, confirmations, and corrections;
  • make or arrange payment;
  • obtain, review, retain, and use the Output Package; and
  • share the relevant output with authorized persons and authorities in the permitted workflow.

A customs broker, consultant, laboratory, manufacturer, trade partner, or other representative using the Application for another person must have that person’s authorization. Use of the Application does not create an agency, brokerage, fiduciary, professional-adviser, partnership, employment, or joint-venture relationship between the user and Poland Documents.

3. Contract formation, document hierarchy, and electronic acceptance

These Application Terms are accepted only through a separate affirmative control that is unchecked by default. Acceptance is not inferred merely from visiting a page, uploading a file, continuing a Job, paying, or downloading an output. The Application-use agreement is concluded when the server commits the required affirmative acceptance record.

Before the first upload, the Application separately records affirmative acceptance of these Application Terms and the Pricing, Limits & Retention Schedule, acknowledgement of the Privacy Policy, age and legal capacity, representative authority where applicable, the legal right and permissions to upload and process the files, and the prohibition on unnecessary sensitive data. Each required affirmative control is unchecked by default and is not bundled with marketing. Separately, immediately before payment, every Purchaser completes the four order controls stated verbatim in the Pricing, Limits & Retention Schedule: confirmation of the final order summary and that Schedule; approval of the selected records, column mappings, and corrections; review of the Refund & Delivery Policy; and acknowledgement of the Application’s submission, compliance, certification, and acceptance boundaries. A user that submits personal data as a controller or processor must also complete the separate business data-processing route described in Section 15, irrespective of any Protected Customer safeguards that apply to the contract.

For a paid Job, the Purchaser’s order is an offer to purchase the identified one-off service. A paid contract is concluded when, after payment authorization or capture, Poland Documents verifies the payment and Job conditions, accepts the order, and records that acceptance. If an order is not accepted, any captured payment will be voided or refunded without undue delay.

The following documents form the product-specific agreement to the extent applicable and either accepted directly or incorporated through these accepted Application Terms and the confirmed checkout for the Job:

For matters expressly covered by those documents: the Pricing, Limits & Retention Schedule controls pricing, operational limits, batching, and retention; the Refund & Delivery Policy controls delivery remedies, renewed access, corrections, and refunds; the Consumer Checkout & Immediate Performance Notice controls any jurisdiction-specific request to begin paid performance during a withdrawal period, the related acknowledgement, and the Full Performance standard for a Protected Customer; and an applicable DPA controls personal data processed by Poland Documents on behalf of a Customer. For covered U.S. State Personal Data, the U.S. State Privacy Law Addendum controls over the DPA and these Application Terms to the extent of a conflict. These Application Terms control all other Application matters.

The Order Confirmation controls the factual details accepted for the particular Job, including the Selected Ready Record count, pricing version, currency, subtotal, tax, total, ruleset, Output Package, processing estimate, delivery method, Displayed Availability Period, and scheduled deletion time. It cannot reduce a right or protection granted by a controlling document or mandatory law.

The version affirmatively accepted for a Job governs that Job. The server-side evidence record includes the exact purchaser choice, country or territory and subdivision where required, verified email reference, interface language, the Registry Intelligence public brand, the full product name, the legal contracting party, the exact rendered text and stable identifier of each control, initial unchecked state and affirmative event, UTC timestamps, Job ID, document versions, URLs and integrity hashes, and the immutable checkout snapshot and its hash. Payment, confirmation, Delivery, Full Performance, withdrawal, refund, and deletion evidence is recorded as applicable. A single aggregated acceptance flag or browser local storage is not sufficient evidence.

4. Application purpose, supported workflow, and current scope

The Application is a data-preparation and structural-validation tool. Depending on the live workflow and accepted limits, it may:

  • receive supported CSV, XLSX, PDF, or ZIP input expressly enabled in the upload interface;
  • extract supported text or, only where expressly enabled after the required privacy and security review, perform or use OCR on a supported PDF;
  • help map user-supplied columns and values to fields used in the identified CPSC bulk-upload workflow;
  • check supported formats, required relationships, missing values, duplicate or conflicting values, permitted patterns, and other implemented rules;
  • identify records with missing, invalid, blocking, unconfirmed, warning, or ready statuses;
  • present the Readiness Report before payment;
  • allow the user to confirm or correct supported mappings and values within the same active Job;
  • revalidate the confirmed scope;
  • calculate the one-time price for Selected Ready Records; and
  • generate, integrity-check, package, and make available the paid Output Package.

Only formats and functions expressly enabled in the live workflow and allowed by the accepted Pricing, Limits & Retention Schedule are supported. A filename extension alone does not establish that a file is supported or safe.

PDF text extraction or OCR is available only after the relevant production data flow, provider or local-processing arrangement, processing locations, retention settings, safeguards, and Subprocessor List entry have been verified and disclosed. OCR-derived values are machine-generated and must be clearly identified and confirmed or corrected by the user before they can become Selected Ready Records. If PDF or OCR is unavailable for a Job, the Application must reject the unsupported input rather than silently omit it.

The Application does not use uploaded Customer Data or Output Packages to train an artificial-intelligence model. It does not automatically choose or infer a certificate type, legal citation, testing exclusion, laboratory, manufacturer, certifier, point of contact, Product ID, Version ID, or another substantive compliance value on the user’s behalf.

Published file, archive, row, column, page, batch, rate, concurrency, processing-time, and security limits are stated in the accepted Pricing, Limits & Retention Schedule. Technical capacity to process a number of records is not a representation that CPSC will accept that number in one CSV file or Product Registry upload.

5. No government affiliation, submission, certification, or professional advice

The Application is an independent commercial service offered by Poland Documents under the Registry Intelligence brand. Neither the Application nor Registry Intelligence is affiliated with, endorsed by, sponsored by, certified by, or operated by the U.S. Consumer Product Safety Commission (CPSC), U.S. Customs and Border Protection (CBP), the Automated Commercial Environment (ACE), the CPSC Product Registry, Amazon, any testing laboratory, or any other government agency, marketplace, or third-party system.

The Application does not:

  • create, issue, sign, certify, replace, or amend a Children’s Product Certificate (CPC) or General Certificate of Conformity (GCC);
  • determine whether a product is regulated, whether certification is required, or whether a particular rule, ban, standard, citation code, or testing exclusion applies;
  • conduct product testing, verify a laboratory’s work, validate the legal sufficiency of a test report, or determine whether evidence supports a certificate;
  • establish the truth of a manufacturer, manufacture date or place, test date, laboratory, point of contact, certifier, Product ID, Version ID, or other user-supplied fact;
  • perform an attestation or certification in the CPSC Product Registry;
  • create or manage a CPSC Product Registry Business Account or Product Collection;
  • submit data to the CPSC Product Registry through CSV or API;
  • transmit a Full or Reference PGA Message Set, file an ACE entry, or act as a customs broker; or
  • guarantee acceptance, clearance, release, continued sale, marketplace approval, or avoidance of a hold, rejection, correction request, investigation, penalty, recall, or other action.

The Application does not provide legal, regulatory, customs, testing, certification, accounting, or other professional advice. The user must verify current requirements with the responsible authority and obtain qualified advice where appropriate.

6. Customer Data responsibility and required authorizations

As between the user and Poland Documents, the user retains rights in Customer Data. The user is responsible for the source, lawfulness, accuracy, completeness, currency, and suitability of Customer Data and for each substantive value supplied, selected, confirmed, or corrected.

By uploading Customer Data, the user represents that:

  • the user owns the data or has all rights, permissions, notices, consents, instructions, and legal authority required to submit and process it for the Job;
  • the submission and requested processing do not violate privacy, confidentiality, intellectual-property, employment, contractual, or other rights;
  • the user is authorized to act for every relevant person or organization whose data or workflow the user controls;
  • the user will not knowingly submit materially false, fictitious, fraudulent, misleading, unlawfully obtained, or unauthorized information; and
  • the user will review every material output before relying on, sharing, uploading, filing, or submitting it.

A Consumer is not required to claim business authority merely to purchase for personal, family, or household purposes. However, any user uploading third-party data must have the rights and permissions applicable to that data and use.

The user remains responsible for product scope, certificate type, applicable rules and citation codes, testing exclusions, Product IDs, Version IDs, certifier identity, manufacturer information, manufacture dates and places, test dates, laboratories, points of contact, certificate versions, Product Registry permissions, customs-entry method, Foreign Trade Zone relationships, and every other substantive supplied or selected value.

The importer and authorized users of the CPSC Product Registry retain the legal responsibilities assigned to them by applicable law and CPSC procedures. Use of the Application does not transfer those responsibilities to Poland Documents.

7. Prohibited and unnecessary data

Submit only information reasonably necessary for the stated CPSC eFiling data-preparation workflow. Do not upload:

  • Social Security numbers or other government identification numbers not expressly requested by the Application;
  • complete payment-card numbers, card security codes, bank-account details, or banking credentials;
  • passwords, login credentials, API keys, authentication tokens, private keys, or other access secrets;
  • health, genetic, biometric, precise-location, consumer-credit, or background-check data;
  • personal data about children or other sensitive personal data not expressly requested and authorized by the Application;
  • classified, unlawfully obtained, illegally disclosed, or unauthorized export-controlled information;
  • macros, executable files, malware, malicious formulas, or content designed to exploit or interfere with processing; or
  • data that the user is not legally authorized to provide.

Business contact and trade-party information must be limited to what is reasonably necessary for the relevant certificate-data workflow. A checkbox is not a substitute for technical upload controls, and Poland Documents may reject, isolate, or delete prohibited or unsafe content.

8. Validation results and required user review

Validation is limited to the checks implemented in the identified Application ruleset and to the data available within the Job. A status such as Ready, Missing, Invalid, Blocker, Unconfirmed, or Warning has only the meaning assigned to it in the Application interface and documentation.

A Ready Record indicates only that the record passed the implemented checks at the recorded validation time. It does not establish that:

  • the underlying facts or documents are true, complete, current, or legally sufficient;
  • all applicable CPSC requirements were identified;
  • the correct citation, exclusion, laboratory, certificate type, or filing route was selected;
  • the product complies with applicable law;
  • a CPC or GCC is valid;
  • CPSC, the CPSC Product Registry, CBP, ACE, a customs broker, Amazon, or another marketplace will accept the data; or
  • a later official-source change will not affect the output.

The Application may detect issues without detecting every issue. Before payment, the Purchaser must review the Readiness Report, Selected Ready Records, mappings, confirmations, corrections, applicable ruleset, and final preview. After generation, the Purchaser must review the CPSC CSV file or files, Validation Summary, Correction Ledger, Ruleset & Provenance Receipt, and README before use. If data are modified after validation or generation, an earlier status or report does not apply to the modified data unless the modified data are revalidated.

9. Free stage, paid scope, price, and checkout

Before payment, the Application provides a Readiness Report, detected errors and warnings, missing or unresolved confirmations, the Ready Record count, the selected records, mappings and corrections, the Selected Ready Record count, and the exact final price for the frozen paid scope. The free stage does not provide a paid CPSC CSV or the complete paid Output Package and does not require a purchase.

Paid generation is available only for Selected Ready Records that satisfy the active checkout conditions. A record with a blocking, missing, invalid, or required-unconfirmed status cannot be included unless that status is resolved and the record is revalidated before checkout. If no Ready Record is selected, paid checkout is unavailable and no generation charge is due.

Pricing is calculated under the accepted Pricing, Limits & Retention Schedule and is based only on Selected Ready Records. Immediately before payment, checkout displays the Job ID, verified order email, purchaser type and country or territory; the Selected Ready Record count and the number and charge applied in each progressive band; subtotal, applicable tax, currency, final total, and pricing version; the complete Output Package and both download controls; ruleset or schema version; processing estimate and any Large-Job status; delivery method; the seven-calendar-day Displayed Availability Period measured from Delivery; the rule that active-system deletion is completed no later than 24 hours after expiry; one-time charge status; the legal seller’s identity, address, and contact details; refund route; and material limitations. The displayed final total includes every mandatory fee or charge imposed or collected by Poland Documents and every tax that Poland Documents is required to collect; tax may be itemized separately but remains included in that final total. Only a charge imposed independently by the Purchaser’s own bank, card issuer, or currency provider and not collected by Poland Documents may be excluded.

Before the final payment action, every Purchaser completes four separate controls, each unchecked by default: confirmation of the final order summary and that the Pricing, Limits & Retention Schedule applies to the Job; approval of the selected records, column mappings, and corrections shown in the final preview; confirmation that the Purchaser has reviewed the Refund & Delivery Policy, which forms part of the paid Job contract through these accepted Application Terms and the confirmed checkout; and acknowledgement that the Application does not submit files to CPSC, determine product compliance, issue a certificate, or guarantee acceptance by CPSC or any third party. Any additional immediate-performance control required for a Protected Customer is separate and governed by Section 12 and the Consumer Checkout & Immediate Performance Notice.

Changing source data, Selected Ready Records, mappings, confirmations, corrections, ruleset, tax, currency, purchaser type, country or subdivision route, or another material element invalidates the earlier order snapshot. The Application must recalculate and obtain fresh confirmation before payment.

Adding records, replacing source data, expanding the selected scope, or creating a materially different package after payment may require a new Job and a new payment. A correction or regeneration remedy for the same paid scope does not create a second charge or a right to generate unrelated packages.

10. Payment, taxes, and payment processing

Each paid Job is a one-time charge calculated under the accepted Pricing, Limits & Retention Schedule. Use of the Application does not create a subscription, trial conversion, recurring Registry Intelligence charge, or automatic renewal.

Payment is processed through Stripe Checkout or, only under a later approved and versioned route, another payment provider clearly identified at checkout. Complete payment-card information is submitted directly to the payment provider and is governed by that provider’s terms and privacy practices. Poland Documents does not intentionally receive or store complete payment-card numbers or card security codes.

The final payment control states “Pay {TOTAL} {CURRENCY} now”, or an equally unambiguous localized Pay or Buy label showing the same final total, including applicable tax, that the Purchaser confirmed. If the hosted payment provider changes the tax or total after confirmation, the Purchaser must receive and affirm a corrected final order before the charge is completed.

A redirect, success-page visit, screenshot, client-side message, pending authorization, or temporary bank hold does not by itself prove a captured payment. Paid generation begins only after the Application verifies the signed server-side payment event, amount, currency, Job ID, and frozen order snapshot and rechecks Job ownership, authorization, purchaser route, selected scope, price, regulatory freshness, confirmation status, and other required conditions.

The Purchaser is responsible for accurate billing and location information and for any currency-conversion, international-payment, bank, or card charge imposed by the Purchaser’s own provider and not collected by Poland Documents. Taxes that Poland Documents is legally required to collect are displayed before payment.

11. Verified email, no-account access, and recovery

No general Registry Intelligence account or password is required. After the mandatory purchaser-type and location selections, the Purchaser must provide and verify an email address before Job creation or any document upload. The same verified order email is required before the final order is frozen, the prepayment controls are accepted, or a payment session is created.

After order acceptance, the Application makes a fixed Order Confirmation available for download and sends the required confirmation to the verified checkout email on a Durable Medium. For a Protected Customer, the confirmation includes the information and recorded statements required by the Consumer Checkout & Immediate Performance Notice. A mutable webpage or ordinary hyperlink alone is not a Durable-Medium confirmation where law requires one.

If a known hard delivery failure affects a required fixed Order Confirmation or the ready-for-download notice before Delivery, Delivery and Full Performance are not recorded. The Purchaser must verify a corrected email so that the required fixed confirmation or notice can be reissued, or the Job will be cancelled and refunded as required by the Refund & Delivery Policy and mandatory law.

For the no-account workflow, the Application provides both: (a) a verified-email route that sends a fresh, one-time magic link to the verified order email after the Purchaser supplies the Job ID; the link expires 30 minutes after issue, becomes invalid after successful use, and may be reissued until automatic Job deletion; and (b) a separate fallback route requiring the Job ID and the independently issued Recovery Code. The Recovery Code contains at least 128 bits of cryptographic entropy, is displayed once when the Job is created, is stored server-side only as a keyed hash, remains valid until automatic Job deletion, and is never sent in the same message as an email magic link. A Job ID, Stripe payment reference, billing details, purchaser facts, or identity documents are not authentication factors. The 30-minute magic-link period does not shorten or extend the seven-calendar-day paid-output entitlement. Recovery does not extend the Displayed Availability Period unless a no-charge remedy or confirmed hold expressly does so.

The Purchaser must protect access to the verified email, device, Job link, Recovery Code, protected session, and downloaded files. If the Purchaser loses access to both the verified email account and the Recovery Code and has no still-valid authorized browser session, Job and paid-output access cannot be recovered. Support does not reset either factor, change the verified email, disclose Job data, issue replacement credentials, or restore downloads on the basis of payment or identity evidence; it may handle a complaint, billing issue, or refund without granting Job access. Poland Documents may revoke or rotate credentials after suspected exposure, recovery, withdrawal, cancellation, refund, expiry, or another security event.

12. Consumer and Protected Customer rights

12.1 Classification of the paid Job

For consumer-law purposes, the paid Job is treated as a one-off digital service through which the user submits data and the Application performs validation, transformation, generation, integrity checking, packaging, and protected delivery. The generated files are digital-content elements supplied as part of that service. If mandatory law classifies an element differently, the classification and remedy required by that law apply.

12.2 Immediate performance and withdrawal

Where a Protected Customer has a statutory right to withdraw from a distance service contract, the withdrawal period is 14 days from conclusion of the paid contract unless a longer mandatory period applies. Acceptance of these Application Terms is not, by itself, a request to begin paid performance during that period and is not an acknowledgement of losing the withdrawal right.

If the Protected Customer asks paid performance to begin before the withdrawal period expires, the Application obtains the separate express request, consent, and acknowledgement stated in the Consumer Checkout & Immediate Performance Notice. The control is separate, unchecked by default, and reproduced in the Durable-Medium Order Confirmation before paid processing begins.

If that separate control is required but is not selected, Poland Documents does not begin paid performance during the withdrawal period. The Application either delays performance until the period expires or does not complete the paid checkout and makes no charge, as clearly disclosed before the final action.

Starting processing or generating a file does not by itself end the service-contract withdrawal right. Poland Documents relies on loss of that right only after Full Performance and only if every required pre-contract disclosure, express request, consent, acknowledgement, and Durable-Medium confirmation condition was satisfied and can be proven.

If a valid withdrawal is received before Full Performance, Poland Documents stops the Job where technically possible and reimburses the payment without undue delay and within any mandatory deadline, less only a proportionate amount lawfully due for service actually and conformingly supplied before withdrawal. No proportionate amount is charged where the required information, request, or acknowledgement was missing or where the relevant performance failed or did not conform.

Where the withdrawal regime requires an online function, the Application provides the continuously accessible no-account function labelled “Withdraw from contract here”, followed by the final action “Confirm withdrawal”, as described in the Consumer Checkout & Immediate Performance Notice. It does not require an account, login, reason, support ticket, recovery code, application download, or document upload. Poland Documents records the earliest server receipt and sends an immediate fixed acknowledgement containing the complete statement, date, time, and time zone on a Durable Medium. A Protected Customer may also withdraw by sending any unambiguous statement to inbox@polandoc.com or the postal address in Section 28. A reason is not required. Use of a model form is optional.

A U.S. Consumer does not receive a general federal 14-day cancellation right merely because an ordinary purchase is completed entirely online. This does not limit any applicable state right or any remedy for an unauthorized or duplicate charge, non-delivery, non-conformity, inaccessible or corrupt output, material misrepresentation, or another non-waivable matter.

12.3 Supply, conformity, and mandatory remedies

A consumer digital service or digital-content element is supplied when it is actually made accessible as required by applicable law. Payment, a receipt, or a link that does not provide the promised usable output is not supply.

If the Application fails to supply a purchased digital service or digital-content element, or if it does not conform to the contract, a Protected Customer has every non-waivable remedy provided by applicable law. Depending on that law and the circumstances, remedies may include supply, no-charge correction or reperformance, replacement or renewed access, a proportionate price reduction, termination and refund, or damages. A correction must be provided within a reasonable time and without significant inconvenience where mandatory law so requires.

Where Polish mandatory law applies to a qualifying one-off supply, Poland Documents is responsible for a lack of conformity existing at supply and revealed within the statutory two-year period, subject to the applicable statutory presumptions and exceptions. A short support target, download expiry, or deletion of temporary Job files does not shorten a statutory right, burden of proof, or limitation period.

A Protected Customer is not required to accept an indefinite delay, repeated unsafe reruns, a materially reduced package, store credit instead of money where a money refund is due, or a remedy that mandatory law permits the customer to reject. Loss or expiry of a change-of-mind withdrawal right does not remove conformity, non-delivery, duplicate-charge, or other statutory remedies.

Nothing in these Application Terms excludes, restricts, or modifies a consumer right, remedy, burden of proof, limitation period, jurisdiction rule, or liability that cannot lawfully be excluded. The same applies to a Protected Sole Trader only to the extent the relevant mandatory provisions apply.

13. Delivery, correction, regeneration, and refunds

Delivery and Full Performance have the meanings stated in Section 1. The Displayed Availability Period begins at the recorded Delivery time. Actual downloading or opening is not required for Delivery or Full Performance, but every promised component must be genuinely accessible in usable form through the promised functional protected method and the delivery notice must have been sent to the verified checkout email without a known delivery failure.

The Purchaser should promptly inspect the protected ZIP and direct CPSC CSV access, confirm that the expected files open, and retain an independent secure copy before the accepted expiry. The Application is not a permanent archive.

The product-specific Refund & Delivery Policy governs correction, reperformance, renewed access, replacement, and refunds. It provides remedies for events including:

  • more than one captured charge for the same Job or the same intended order, unless the Purchaser separately and knowingly authorized distinct purchases;
  • captured payment without Delivery of the paid Output Package;
  • an Application-attributable generation failure that cannot be corrected within the applicable period;
  • inability to provide the promised file or complete package;
  • a Regulatory Safety Stop caused by an outdated, withdrawn, unavailable, or unverified rule or official source;
  • an unavailable, expired before promised time, inaccessible, corrupt, incomplete, or materially mismatched result; or
  • another event for which applicable law requires correction, price reduction, termination, refund, or another remedy.

Where a problem is reasonably curable, Poland Documents may first provide the appropriate no-charge renewed access, repair, safe rerun, regeneration, or replacement within the period permitted by the Refund & Delivery Policy and mandatory law. This correction-first sequence does not postpone an immediate or earlier remedy that a Protected Customer may exercise under mandatory law.

A change of mind does not by itself create a contractual refund right after generation has begun or a complete conforming Output Package has been Delivered. This rule does not affect the withdrawal rights in Section 12, the refund events above, a lawful payment dispute, or another non-waivable right. These Application Terms do not impose an “all sales are final” rule.

A support request is not a prerequisite to exercising a non-waivable card, billing-error, regulatory, or consumer right and must not cause a statutory deadline to expire. Do not send complete card details when reporting a payment issue.

14. License to access the Application and use the Output Package

Subject to these Application Terms and, for paid functions, successful payment, Poland Documents, operating the Application under the Registry Intelligence brand, grants the authorized user a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Application for the Job during the applicable Working Period.

For a validly purchased Output Package, Poland Documents grants the Purchaser and, where applicable, the person or organization on whose authorized behalf the purchase was made a non-exclusive, worldwide license to retain, reproduce, and use that Output Package for the confirmed personal, internal business, product-certification, recordkeeping, Product Registry, customs, or regulatory workflow.

The Purchaser may provide necessary copies of the relevant output to authorized employees, clients, importers, manufacturers, private labelers, customs brokers, attorneys, consultants, laboratories, trade partners, CPSC, CBP, ACE filers, marketplaces, or other authorities where reasonably necessary for that authorized workflow. An Authorized Representative may provide the Output Package to the person for whose Job it was purchased.

This license does not authorize the user to:

  • resell, sublicense, publicly distribute, publish, or commercialize the Application, Output Package, Validation Summary, Correction Ledger, Ruleset & Provenance Receipt, README, or template as a standalone product;
  • reuse one paid Job or package as an unlicensed generation service for unrelated customers, products, or records;
  • provide a reusable blank or substantially extracted Registry Intelligence template to third parties;
  • remove or obscure Registry Intelligence authorship, copyright, provenance, ruleset, or limitation notices from reports or documentation;
  • represent an Output Package as issued, certified, approved, or endorsed by CPSC, CBP, ACE, or another authority; or
  • use the Application or Output Package to create, train, benchmark, or materially improve a competing validation, conversion, compliance, or data-preparation product, except to the limited extent a statutory right cannot lawfully be restricted.

Necessary use of user-supplied data and the CPSC-formatted CSV in the authorized filing workflow is permitted. If the user alters an Output Package, the altered material must not be represented as retaining an earlier validation status.

15. Privacy roles, DPA, U.S. Addendum, and Subprocessors

The Privacy Policy explains how Poland Documents processes personal data. Acknowledging that notice is not blanket consent and does not replace a consent that applicable law separately requires.

For purchaser identity, verified email, checkout, billing, tax, fraud prevention, security, direct support, contract evidence, delivery evidence, and legal-compliance data, Poland Documents generally acts as an independent controller or business under applicable law.

Where a Customer acts as a controller or processor, submits personal data in that capacity, and Poland Documents processes it on that Customer’s documented instructions, Poland Documents acts as a processor, service provider, or contractor only to the extent stated in the accepted DPA and, where applicable, the accepted U.S. State Privacy Law Addendum.

Before the first applicable upload, the identified representative must provide the required customer and representative information, select the accurate controller or processor role, and separately accept the DPA, any applicable U.S. State Privacy Law Addendum, and the exact effective Subprocessor List. Outside the applicable U.S. branch, the control accepts the DPA and Subprocessor List. Where the U.S. Addendum applies, one combined control accepts the DPA, U.S. Addendum, and Subprocessor List and replaces—rather than duplicates—the DPA-only control. That control is separate from these Application Terms, the Privacy Policy acknowledgement, universal upload controls, and marketing. It is unchecked by default and is not shown to a Consumer as privacy consent. A Protected Sole Trader acting as a controller or processor completes it as a business data-processing agreement while retaining all applicable Protected Customer rights.

The server-side upload interface and API remain blocked until the representative’s email is verified; the role and required fields are recorded; the control changes affirmatively from unchecked to checked; and an immutable acceptance snapshot containing the exact DPA, applicable U.S. Addendum, and Subprocessor List versions and hashes has been generated, made directly downloadable, and sent to the verified representative email. A known delivery failure pauses processing until the email is reverified and the fixed snapshot is reissued, or the Job is cancelled.

Because inspecting whether a file contains personal data would itself require processing, the Application may require the DPA route for every upload made in a controller or processor capacity unless a technically enforced no-personal-data route prevents personal data from reaching Poland Documents before DPA acceptance.

The Application must not accept file content until the effective Subprocessor List identifies the production providers that can process Customer Personal Data, including relevant hosting, storage, backups, email, security, support, logging, and any optional OCR service. The list must state the required provider identity, purpose, data categories, processing or access locations, transfer basis, and effective date.

The DPA controls over these Application Terms solely for Customer Personal Data that Poland Documents processes on behalf of an applicable Customer. It does not convert Poland Documents’ independent-controller transaction, tax, fraud, security, direct-support, or contract-evidence processing into processing on that Customer’s instructions.

16. Limited processing right, confidentiality, and operational data

The user grants Poland Documents a limited, non-exclusive right to host, copy, parse, extract, validate, transform, encrypt, transmit, generate output from, and otherwise process Customer Data only as reasonably necessary to:

  • provide the requested free or paid Job and Output Package;
  • secure, maintain, troubleshoot, and support the Application;
  • detect and prevent fraud, abuse, unauthorized access, malicious uploads, and technical failure;
  • comply with applicable law and valid legal process;
  • enforce the applicable agreement and protect legal rights; and
  • maintain minimized transaction, consent, payment, delivery, withdrawal, refund, deletion, and security evidence.

Customer Data submitted to the Application is not sold, shared for cross-context behavioural advertising, added to public Registry Intelligence datasets or unrelated modules, incorporated into unrelated customer products, or used to train an artificial-intelligence model.

Poland Documents may use minimized operational metadata that does not include raw uploaded content or record-level output—such as file type and size, row count, status counts, processing duration, error code, ruleset version, Job state, payment reference, and delivery or deletion event—to operate, secure, audit, and plan capacity for the Application.

Poland Documents treats non-public Customer Data as confidential and restricts access to authorized persons and service providers who need it for a permitted purpose and are subject to appropriate obligations. Customer Data may be disclosed where required by applicable law or binding legal process, or where reasonably necessary to prevent fraud, security harm, or unlawful use, subject to applicable notice and minimization duties.

17. Temporary storage, retention, deletion, and preservation

The Application is a temporary processing service, not a permanent archive, evidence repository, certificate-management system, or records-retention service. The accepted Pricing, Limits & Retention Schedule states the exact Working Period, inactivity expiry, Displayed Availability Period, active-system deletion window, log period, backup-remnant period, support-hold rules, and separate legal-record periods.

When the applicable temporary period expires, protected access ends, active credentials are invalidated, and source files, mappings, corrections, intermediate data, generated files, ZIP files, and other temporary Job content are deleted from the active environment under the accepted Schedule. Deletion from active systems may precede expiry of protected backup remnants; those remnants are isolated from ordinary customer recovery and expire under the stated backup lifecycle unless a documented legal-preservation duty applies.

Limited records that do not retain complete uploaded files or Output Package content may be kept separately for payment reconciliation, accounting, tax, fraud prevention, security, contract and consent evidence, service delivery, withdrawal, refund, deletion evidence, dispute handling, and legal compliance.

A timely acknowledged support, delivery, withdrawal, or refund request received before scheduled deletion may create only the limited hold described in the accepted Schedule. A later policy or interface change cannot silently extend retention of existing uploaded content. A longer period requires a documented lawful basis and, where applicable, the user’s express instruction or agreement.

Expiry or deletion does not waive, shorten, or condition a statutory withdrawal, conformity, complaint, refund, or chargeback right. If temporary content has lawfully been deleted, a reasonable resubmission may be requested where a remedy requires it; if a conforming remedy cannot be supplied, any applicable price-reduction or refund right remains available.

The user must keep authoritative source records and securely retain any Output Package required after the Displayed Availability Period. Poland Documents is not responsible for restoring an expired Job or deleted package except as required by a contractual remedy or mandatory law.

18. Security and user responsibilities

Poland Documents uses technical and organizational measures intended to protect the Application and Customer Data proportionate to the nature of the information and reasonably foreseeable risks. No internet transmission, parser, OCR system, storage system, encryption method, software, or security control can guarantee absolute security or uninterrupted availability.

The user must:

  • use a supported, updated browser and operating system;
  • verify the polandoc.com domain and HTTPS connection before uploading data or paying;
  • protect the device, verified email, network, Job link, recovery factor, protected session, and downloaded files;
  • prevent unauthorized persons from accessing the Job or Output Package;
  • verify recipients before forwarding an output;
  • notify Poland Documents promptly of suspected unauthorized access, exposed credentials, or security problems; and
  • maintain independent records and, for a business workflow, apply the user’s own legal and security requirements after download.

Knowledge of a Job ID, URL, or filename does not establish authorization. Failure to protect a user-controlled recovery factor or downloaded file may result in unauthorized access for which Poland Documents is responsible only to the extent required by applicable law.

19. Prohibited use and technical abuse

You may not, and may not assist another person to:

  • access or use the Application for unlawful, fraudulent, deceptive, or unauthorized purposes;
  • submit data known to be materially false, misleading, unlawfully obtained, or supplied without required authority;
  • use the Application to make, facilitate, or conceal a false certification, attestation, customs statement, or government submission;
  • upload malware, malicious formulas, executable content, malformed payloads intended to cause harm, decompression bombs, or files designed to exploit a parser or other component;
  • probe, scan, test, defeat, or circumvent security, authorization, payment, file, row, rate, expiry, regulatory-freshness, or download controls;
  • access another user’s Job, data, payment state, or Output Package;
  • scrape, crawl, mirror, harvest, bulk-query, or use bots, scripts, browser automation, or other automated means except through an interface expressly authorized in writing;
  • reverse engineer, decompile, disassemble, derive, copy, or attempt to discover source code, non-public validation implementation, system design, or security controls except to the limited extent a statutory right cannot lawfully be waived;
  • overload, disrupt, damage, or interfere with the Application, its providers, other users, or official third-party systems;
  • resell, white-label, frame, reproduce, or operate the Application for third parties without a separate written agreement; or
  • use the Application in violation of sanctions, export-control, import, privacy, intellectual-property, consumer-protection, or other applicable law.

Poland Documents may investigate suspected misuse and preserve or disclose relevant minimized records where permitted or required by law.

20. Official-source changes and Regulatory Safety Stops

CPSC templates, specifications, validation behaviour, guidance, code lists, agency systems, and legal requirements may change. Poland Documents, through Registry Intelligence, may monitor selected official materials and maintain ruleset and provenance records, but it does not guarantee immediate detection or interpretation of every change.

The Application may pause validation, require revalidation, lower an available operational limit, disable checkout, stop generation, retire a ruleset, or cancel an affected Job where:

  • a material official-source change is detected but has not been reviewed;
  • an official template, specification, code list, or system is unavailable or uncertain;
  • continued processing could apply a stale, withdrawn, or unverified rule;
  • a security, integrity, capacity, or provider issue affects reliable processing or delivery; or
  • law, government action, or a third-party restriction prevents safe performance.

A Regulatory Safety Stop is a risk-control measure, not a warranty that every regulatory change will be detected. If a stop occurs before payment, no generation charge is due. If it occurs after payment and prevents conforming Delivery, Poland Documents will provide the correction, cancellation, or refund remedy required by the Refund & Delivery Policy and mandatory law.

Before using any Output Package, the Purchaser must confirm that it remains appropriate for the applicable product, certificate, filing route, and submission date.

21. Availability and third-party systems

Poland Documents may maintain, update, repair, secure, modify, suspend, or discontinue the Application or a feature where reasonably necessary. It does not guarantee continuous availability, permanent preservation of a Job, or compatibility with every browser, spreadsheet program, source file, government system, marketplace, or later official template.

The Application may depend on hosting, storage, email, payment, security, OCR, logging, and other service providers identified where required. It also references official materials and prepares output for independent systems. Poland Documents does not control the availability, security, decisions, formats, validation messages, access policies, or acceptance criteria of CPSC, CBP, ACE, the CPSC Product Registry, Stripe, a customs broker, Amazon, another marketplace, or another third party.

A third-party outage or official-system change does not eliminate a Purchaser’s applicable remedy if Poland Documents cannot provide conforming Delivery of the purchased Application service.

22. Intellectual property and official materials

Poland Documents and its licensors retain all rights, title, and interest in the Application and its original components, including source and object code, architecture, interface, workflows, original validation implementation and rule expression, documentation, report design, security controls, Registry Intelligence branding, selection and arrangement, and improvements.

No ownership of the Application or its proprietary components is transferred. No right is granted by implication, estoppel, or otherwise except the rights expressly stated in these Application Terms.

Poland Documents does not claim ownership of Customer Data or of laws, regulations, official CPSC or CBP materials, government forms, official specifications, or third-party material as such. Official and third-party materials remain subject to their respective legal status and terms. Poland Documents may own original code, structure, commentary, mapping logic, implementation, documentation, and presentation created around those materials.

If the user provides suggestions or feedback about the Application, the user grants Poland Documents a worldwide, perpetual, irrevocable, royalty-free, transferable, and sublicensable right to use that feedback to operate, secure, improve, and develop the Application and related services. This does not transfer ownership of confidential Customer Data and does not authorize use of uploaded files or Output Packages for model training.

23. Warranties, statutory conformity, and product limitations

Nothing in this Section excludes or restricts a statutory guarantee, conformity obligation, remedy, or other right that cannot lawfully be excluded.

For a Business User that is not a Protected Customer, and to the fullest extent permitted by applicable law, the Application, free stage, Readiness Report, and Output Package are provided on an “as is” and “as available” basis. Poland Documents disclaims implied warranties not expressly stated in the agreement, including merchantability, fitness for a particular business purpose, non-infringement, uninterrupted availability, error-free operation, and third-party acceptance, but only to the extent those warranties may lawfully be disclaimed. This wording does not excuse failure to supply the expressly promised Output Package.

For a Protected Customer, Poland Documents remains responsible for supplying the digital service and digital-content elements in conformity with the contract and mandatory law. A statement that the Application is “as is” does not apply where it would reduce a non-waivable consumer right.

Subject to those mandatory rights, Poland Documents does not warrant that:

  • the Application will identify every error or missing requirement;
  • Customer Data or third-party data is accurate or legally sufficient;
  • a Ready Record is compliant, certifiable, or acceptable;
  • an Output Package will be accepted by CPSC, the CPSC Product Registry, CBP, ACE, a customs broker, Amazon, or another marketplace;
  • use will prevent delay, hold, rejection, correction, investigation, penalty, recall, loss, or missed deadline; or
  • an official source or third-party system will remain available or unchanged.

The Purchaser is responsible for reviewing the output, retaining supporting evidence, obtaining professional advice where appropriate, meeting deadlines, and making certification, attestation, filing, customs, legal, regulatory, and business decisions.

24. Limitation of liability and Business User indemnity

Nothing in these Application Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for intentional misconduct, fraud, death or personal injury where legally protected, breach of mandatory data-protection duties, violation of law, or a non-waivable consumer remedy.

Business Users. For a Business User that is not a Protected Customer, and to the fullest extent permitted by law, Poland Documents will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages; loss of profit, revenue, opportunity, business, contracts, goodwill, reputation, anticipated savings, or data; cost of substitute services; or losses arising from user-supplied inaccuracies, missed deadlines, government or marketplace action, customs decisions, third-party outages, unauthorized sharing, or reliance on output without required review.

For claims by a Business User that is not a Protected Customer arising from a paid Job, the aggregate contractual liability of Poland Documents will not exceed the amount paid for the specific Job giving rise to the claim. For a free Business User Job, aggregate contractual liability will not exceed the minimum amount, if any, required by applicable law. These limitations apply regardless of legal theory and even if a possible loss was disclosed, but only to the extent enforceable. They do not apply to fraud, intentional misconduct, gross negligence, death or personal injury, breach of confidentiality or mandatory data-protection duties, an amount that must be refunded, or any liability that cannot lawfully be limited. Any separate privacy or security liability allocation expressly agreed in an applicable DPA controls within its scope.

Protected Customers. Liability to a Protected Customer is limited only to the extent permitted by mandatory applicable law. Nothing in this Section limits a statutory right to supply, conformity, correction, reperformance, replacement, price reduction, termination, refund, damages, payment dispute, or another remedy that cannot be waived.

Business User indemnity. This paragraph applies only to a Business User that is not a Protected Customer. To the extent permitted by law, that Business User will defend, indemnify, and hold harmless Poland Documents from a third-party claim only to the extent directly caused by the Business User’s unlawful use, material breach of these Application Terms, unauthorized submission or disclosure of Customer Data, infringement of another person’s rights, or knowingly false or unlawful certification or submission. The obligation does not cover loss caused by Poland Documents’ breach, negligence, intentional misconduct, or violation of law. Poland Documents will give prompt notice, permit the Business User to control the defence with reasonably acceptable counsel, and will not agree without the Business User’s consent to a settlement that admits the Business User’s fault or imposes a non-monetary obligation on it.

25. Suspension, rejection, termination, and survival

Poland Documents may reject a file or restrict, suspend, or terminate a Job where reasonably necessary to address nonpayment, breach, unauthorized access, fraud, technical abuse, prohibited data, security risk, unlawful processing, official-source uncertainty, Regulatory Safety Stop, capacity failure, or potential harm to the Application, another user, a provider, or a third-party system.

Where reasonably possible, Poland Documents will provide notice and an opportunity to correct a remediable issue. Immediate action may be taken where needed to prevent harm, data exposure, fraud, unlawful use, regulatory-integrity failure, or system compromise.

If Poland Documents suspends or terminates a paid Job before conforming Delivery for a reason not caused by the Purchaser’s material breach, the applicable correction or refund remedy remains available. A Protected Customer retains any earlier or different mandatory remedy.

The right to access the live Application and temporary Job ends when the Job expires, is deleted, is withdrawn, is cancelled, is terminated, or reaches the end of its accepted Working Period. The authorized-use license for a conforming paid Output Package survives expiry of temporary Application access, subject to these Application Terms and any lawful withdrawal consequence.

Provisions concerning ownership, Customer Data responsibility, confidentiality, permitted use, prohibited use, retained evidence, disclaimers, liability, indemnity, disputes, and other provisions that by their nature should survive will remain effective.

26. Complaints, withdrawal, billing, and legal notices

26.1 Complaints and other direct requests

A complaint concerning access, billing, duplicate payment, generation, delivery, conformity, protected recovery, privacy, or another Application issue may be submitted to inbox@polandoc.com or the postal address in Section 28.

Include the Purchaser’s name, verified checkout email, Job ID or payment reference, relevant date, and a factual description of the issue and requested remedy. Do not send complete payment-card details, passwords, recovery codes, authentication tokens, or unrelated sensitive data.

Where Polish mandatory consumer complaint rules apply, Poland Documents will answer the Protected Customer’s complaint within 14 calendar days on a Durable Medium; failure to answer has the effect provided by law. In other cases, Poland Documents aims to acknowledge and respond to a complete complaint within 14 days. These periods do not extend a shorter mandatory deadline or delay an immediate remedy. Where more time is reasonably required for a technical investigation and mandatory law permits it, Poland Documents will provide a status update.

A Protected Customer may exercise an applicable withdrawal right through the function and routes stated in Section 12 and the Consumer Checkout & Immediate Performance Notice. Contacting Poland Documents first is not required where doing so would waive or delay a non-waivable billing-error, card-dispute, regulatory, or court right.

26.2 Out-of-court consumer dispute resolution (ADR)

A Consumer may be able to use an authorized out-of-court consumer dispute-resolution procedure after first attempting to resolve the matter directly with Poland Documents through a complaint. Official information about available procedures, access conditions, authorized entities, scope, language, cost, and application methods is available through the Polish Office of Competition and Consumer Protection (UOKiK) at https://polubowne.uokik.gov.pl/ and its Register of authorized ADR entities. For a sale-of-goods or service dispute not assigned to a specialized entity, the competent Provincial Inspectorate of Trade Inspection may be an available horizontal ADR entity, subject to its jurisdiction and procedural rules.

Poland Documents is not subject to a standing sector-specific duty, and has not made a general advance commitment, to participate in every ADR proceeding. If a Consumer complaint is not resolved, Poland Documents will provide on paper or another Durable Medium the statement required by applicable Polish law: it will state whether it agrees, intends, or is required to participate in an ADR proceeding or refuses to participate and, where participation is accepted or required, identify the competent authorized entity. If no required statement is made, the legal consequence prescribed by applicable law applies.

ADR availability depends on the Consumer’s location, the nature and value of the dispute, the competent entity’s scope, prior direct-complaint requirement, filing deadline, and procedural rules. Unless mandatory law or a later express agreement provides otherwise, ADR is voluntary and does not exclude or restrict a Consumer’s right to seek advice, complain to an authority, bring a claim before a competent court, or exercise another non-waivable remedy. This ADR information is displayed before the Consumer is bound and, unless it was already supplied on another Durable Medium, is reproduced in full in the fixed Order Confirmation or supplied with it as a fixed immutable attachment. A link to a changeable webpage alone is not sufficient.

27. Changes, governing law, disputes, and general provisions

Poland Documents may update these Application Terms prospectively to reflect changes in the Application, official requirements, law, security, providers, payment practices, or operations. The current version and last-updated date will be posted on this page.

The version affirmatively accepted for a Job governs that Job unless a mandatory legal change or separately accepted amendment applies. Posting a new version does not retroactively increase a confirmed price, shorten a promised access period, extend retention of existing uploaded content, or remove an accrued right or remedy. A new or materially changed Job may require acceptance of a later version.

These Application Terms and contracts for the Application are governed by the laws of the Republic of Poland. For a Consumer, this choice does not deprive the Consumer of mandatory protection applicable under the law of the Consumer’s habitual residence or under applicable conflict-of-law rules. Nothing restricts a non-waivable right to bring proceedings in a competent court.

For a Business User that is not a Protected Customer, disputes will be submitted to the competent courts having jurisdiction over the registered place of business of Poland Documents in Warsaw, Poland, to the extent a valid forum agreement is permitted. No exclusive Warsaw forum applies to a Consumer. A Consumer may bring or defend proceedings in any court available under mandatory applicable law. A Protected Sole Trader receives every jurisdictional protection that mandatory law extends to that person.

Before filing a claim, either party may voluntarily send a written notice describing the issue, supporting facts, affected Job or payment reference, and requested remedy and invite an informal resolution. This step is not a condition to withdrawal, a statutory complaint, a payment dispute, urgent relief, a limitation period, or access to a competent court or authority.

These Application Terms, the applicable product-specific documents listed in Section 3, and the transaction-specific Order Confirmation constitute the agreement concerning the Job. If a separately signed agreement expressly conflicts with these Application Terms, it controls only to the extent of the express conflict and cannot waive a mandatory right.

If a provision is invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions will continue in effect. Failure to enforce a provision is not a waiver. Headings are for convenience and do not change meaning.

The Purchaser may not assign or transfer the agreement, Job, access right, or license except as expressly permitted or with Poland Documents’ prior written consent. Poland Documents may transfer the agreement as part of a lawful reorganization, succession, sale, or transfer of the Registry Intelligence business, subject to applicable law and required notice.

The English-language version controls for a Business User unless a separately accepted version states otherwise. A Consumer receives the pre-contract information, controls, and confirmation in the language required by applicable law; an English-language control clause does not deprive the Consumer of a protection arising from a mandatory localized version.

28. Operator and contact

Legal operator, seller, contracting party, and service provider:
Natallia Vasilyeva, trading as
NATALLIA VASILYEVA – Poland Documents
Sole proprietor registered in the Republic of Poland; active VAT payer

Public brand and client-facing platform: Registry Intelligence
Product relationship: CPSC eFiling CSV Checker & Builder is a distinct product of Registry Intelligence
NIP: 9512533744
REGON: 521062093
Business and legal correspondence address: ul. Ogrodowa 58, lok. 29, 00-876 Warszawa, Poland
Email: inbox@polandoc.com
Telephone: +48 501 335 073
Website: https://polandoc.com/

For a support, billing, delivery, withdrawal, privacy, or legal request, include the relevant Job or payment reference and a factual description. Do not send complete payment-card details, passwords, recovery codes, authentication secrets, or unnecessary sensitive information.