CPSC eFiling CSV Checker & Builder — Refund & Delivery Policy

Version: 1.3
Last updated: August 11, 2026
Applies to: One-time paid Jobs purchased by Business Users, Consumers, or Protected Sole Traders through an enabled route
Effective: For a Job when this version is displayed or linked before payment and incorporated through the accepted Application Terms and confirmed checkout

This Refund & Delivery Policy (the Policy) governs delivery, correction, renewed access, cancellation, and refunds for the CPSC eFiling CSV Checker & Builder (the Application).

The Application is a distinct product of Registry Intelligence, the client-facing platform and public brand. Registry Intelligence is a U.S.-focused commercial intelligence platform and editorial publication operated by Natallia Vasilyeva, trading as NATALLIA VASILYEVA – Poland Documents, a sole proprietorship registered in Poland. Poland Documents provides the technical, operational, commercial, and administrative infrastructure for Registry Intelligence and supports the development, publication, licensing, sale, and delivery of Registry Intelligence Content, products, and services, primarily to clients and users in the United States. NATALLIA VASILYEVA – Poland Documents is the Application’s legal operator, seller, service provider, and contracting party (Poland Documents, we, us, or our). Registry Intelligence is a brand and platform name, not a separate legal person or contracting party.

The Application supports a global B2B and B2C architecture, but each country or territory, subdivision where required, and purchaser-type route is disabled by default until its tax, consumer, invoice or receipt, payment, privacy, contract, language, refund, complaint, and dispute controls are approved and tested. At the date of this version, live uploads and public paid sales remain disabled until the identified provider, route, and end-to-end production gates are closed.

Key operating rule

A successful payment is not Delivery. Delivery occurs only at the canonical UTC transition defined in Section 2 after the complete conforming paid result has passed integrity checks, both promised protected download controls work, the exact seven-day access expiry and scheduled deletion time are recorded and displayed, and the ready-for-download notice has been accepted by the verified transactional-email provider without a known hard failure.

Where a problem is reasonably curable, Poland Documents provides the appropriate no-charge correction, renewed access, safe regeneration, rerun, or replacement. Business Users follow the contractual remedy sequence in this Policy; Protected Customers may use any earlier or different remedy required by mandatory law.

1. Scope and contract hierarchy

This Policy explains when Delivery occurs, how billing and delivery problems are corrected, and when Poland Documents issues a full or partial refund. It applies only to a Job for which this version was made available before payment and incorporated through the accepted Application Terms and License and confirmed checkout.

This Policy controls correction, renewed access, delivery remedies, and refunds. The Pricing, Limits & Retention Schedule controls pricing, operational limits, batching, protected access, and retention. For a Protected Customer, the Consumer Checkout & Immediate Performance Notice controls the jurisdiction-specific request to begin paid performance during a withdrawal period, the related acknowledgement, and the withdrawal function. The Application Terms control other Application matters. The Registry Intelligence Terms of Use govern general website use and do not add to or alter a paid Job contract unless expressly incorporated and accepted for that Job. Mandatory law prevails where it cannot be varied by contract.

The transaction-specific Order Confirmation controls only the factual details accepted for the particular Job, including purchaser type and location, Selected Ready Record count, price, tax, currency, ruleset, Output Package, processing estimate, delivery method, seven-calendar-day Displayed Availability Period, scheduled deletion time, and accepted document versions. It cannot reduce a right granted by this Policy, another controlling product document, or mandatory law.

Mandatory purchaser route. Before email verification, Job creation, and upload, the Application asks “Who is creating this Job?” No option is preselected, and the user must choose exactly one:

• An individual for personal, family or household use
• An individual or sole proprietor for business, trade or professional use
• An organization or other legal entity

This selection is used only to display the correct notices and contract documents. It does not determine or waive any rights that apply by law. A Protected Sole Trader or another hybrid statutory category is a legal qualification applied to the facts after routing, not a fourth interface option. The backend rejects Job creation and every upload attempt until the selection is recorded.

After purchaser type and before upload, the Purchaser selects the applicable country or territory and, where required, subdivision. Personal-use routing is based on habitual residence; business-use routing is based on the principal place of business. If the route is not active, the workflow is blocked before file transmission and displays: “Purchases for this customer type are not yet available in {COUNTRY}. No file can be uploaded and no payment will be taken.”

Pre-payment disclosure. Immediately before payment, checkout displays the legal seller, exact final total including applicable tax, purchaser route, promised Output Package and both download controls, delivery timing or estimate, the seven-calendar-day access period measured from Delivery, the exact deletion rule, and the complaint and refund route. The applicable Policy version and immutable checkout snapshot are preserved in the fixed Order Confirmation on a Durable Medium.

2. Defined terms

Business Day. Monday through Friday, excluding public holidays in Poland. If mandatory law assigns a different meaning for a statutory deadline, that meaning controls and this definition cannot extend the deadline.

Business User. A person or organization using the Application mainly for a trade, business, craft, profession, employer, or organizational client, other than a Protected Sole Trader to the extent mandatory consumer provisions apply.

Consumer. A natural person purchasing mainly for personal, family, or household purposes, or otherwise treated as a consumer under non-waivable applicable law. A natural person purchasing mainly for a trade, business, craft, or profession is not a Consumer merely because no company name or tax number was entered.

Captured Payment. A payment that the Application has verified through the signed server-side payment event as successfully captured or settled for the frozen Job snapshot. A declined payment, abandoned checkout, pending authorization, temporary bank hold, redirect, screenshot, or client-side success message is not a Captured Payment.

Conforming Output Package. An Output Package that contains every canonical paid component for the confirmed Selected Ready Records, materially matches the immutable checkout snapshot, opens successfully, passes required integrity checks, and identifies the ruleset and official-source version used. Conformity does not mean certification, agency approval, or guaranteed third-party acceptance.

Delivery. The recorded UTC timestamp of one atomic successful-delivery transition after the complete Conforming Output Package has passed required integrity checks; both protected controls “Download CPSC CSV” and “Download Complete Output Package (ZIP)” are functional and genuinely accessible to the authorized Purchaser; the exact seven-calendar-day access expiry and scheduled deletion time are recorded and displayed; and the ready-for-download notice has been accepted by the verified transactional-email provider without a known hard failure. Actual downloading or opening is not required. A payment, receipt, redirect, success screen, invoice, queue entry, worker start, file-creation event, partial output, link creation, or email without accessible files is not Delivery.

Displayed Availability Period. The seven-calendar-day no-additional-charge protected retrieval window measured from Delivery, with the exact expiry accepted for the Job, recorded server-side, and shown in UTC.

Duplicate Charge. More than one Captured Payment for the same Job, same checkout scope, and same intended purchase event. Separate intentionally purchased Jobs are not Duplicate Charges.

Durable Medium. A medium that enables the recipient to store information addressed personally to that recipient, access it for an appropriate period, and reproduce it unchanged, including the fixed Order Confirmation PDF supplied for the Job.

Full Performance. Completion of every paid validation, transformation, generation, integrity-checking, packaging, and Delivery obligation, with every promised paid deliverable made available in usable form through the functional protected methods. Full Performance does not require the Purchaser actually to download or open a file. Payment, processing start, partial or corrupt output, a missing component, or an inaccessible link is not Full Performance.

Job. The temporary workspace associated with an upload, validation workflow, selected records, payment state, and generated output.

Output Package. The standard paid package for the Selected Ready Records, consisting of: (a) one or more CPSC-formatted CSV files named CPSC_Upload_001.csv and, where required, numbered sequentially; (b) Validation_Summary.pdf; (c) Correction_Ledger.xlsx; (d) Ruleset_and_Provenance_Receipt.json; and (e) README.pdf. The complete package is supplied through “Download Complete Output Package (ZIP)”. The separate protected control “Download CPSC CSV” provides the single CPSC CSV or, where batching creates multiple CSV files, clearly labelled per-batch files or a CSV-only archive. The files are not described as official, approved, or guaranteed to be accepted by CPSC, CBP, ACE, or another third party.

Protected Sole Trader. An individual or sole proprietor entitled to mandatory consumer or consumer-like protections under applicable law for the particular transaction, including, where applicable, because a contract connected with that person’s business activity does not have a professional character for that person. This is a legal classification applied to the facts, not a fourth purchaser-route choice.

Protected Customer. A Consumer and, only to the extent the relevant mandatory provisions apply, a Protected Sole Trader.

Purchaser. The person or organization legally responsible for a paid Job, whether a Business User, Consumer, or Protected Sole Trader.

Ready Record. A record that passed the checks implemented in the identified Application ruleset and contains no status treated by the Application as blocking paid generation. It is not a certification, legal determination, agency approval, or guarantee of acceptance.

Regulatory Safety Stop. A fail-closed restriction applied when a relevant official source, template, specification, code list, ruleset, legal condition, security control, or data-integrity condition cannot be confirmed as current and safe for the affected Job.

3. Payment status and commencement of generation

Paid generation begins only after the Application verifies the signed server-side payment event, amount, currency, Job ID, and frozen order snapshot and rechecks Job ownership, authorization, active purchaser route, selected scope, exact price, regulatory freshness, confirmation status, and other required conditions. A redirect from the payment provider is not proof that payment was captured or that Delivery occurred.

No captured charge. If checkout fails, is declined or produces only a pending authorization, there is no payment to refund. Where possible, Poland Documents will void or release an unnecessary authorization. The card issuer or bank controls when a temporary hold disappears.

Delivery timing. After a Captured Payment, Poland Documents will make the Output Package available without undue delay and within any delivery estimate shown in the live workflow. A paid Job not Delivered must be resolved no later than 14 calendar days after verified payment by: (a) Delivery; (b) a documented written extension expressly agreed with the Purchaser and stating a new deadline; or (c) initiation of a full refund. Temporary paid Job content is not auto-deleted while delivery, cancellation, or refund resolution remains pending.

3.1 Consumer checkout and immediate performance

Before a Consumer places a paid order, the enabled country and purchaser route displays the main characteristics of the Job, the final total including applicable taxes, delivery timing or estimate, the seven-calendar-day Displayed Availability Period, the exact active-system deletion rule, relevant technical requirements, complaint and refund route, withdrawal information, and this Policy. The final payment control states “Pay {TOTAL} {CURRENCY} now”, or an equally unambiguous localized Pay or Buy label showing the same confirmed final total.

If a Consumer asks the digital service to begin during an applicable withdrawal period, the Application first obtains the legally required prior express request, consent, and acknowledgement through the separate, unchecked Consumer Checkout & Immediate Performance Notice. Acceptance of general terms, silence, or a preselected control is not sufficient. This Policy itself is not that request, consent, or acknowledgement.

The notice, the Consumer’s affirmative act and the required contract confirmation will be recorded. For immediate performance, a fixed confirmation will be issued to the verified checkout email before paid generation begins. If that confirmation cannot be issued, generation will pause and Poland Documents will not rely on an exception to the withdrawal right. If any statutory step is incomplete, Poland Documents will not demand a proportionate payment where mandatory law prohibits it. Starting generation does not by itself establish Full Performance or loss of a withdrawal right.

4. How digital Delivery and protected access work

• Atomic start of the availability period. The Displayed Availability Period begins only at Delivery. At that transition, both “Download CPSC CSV” and “Download Complete Output Package (ZIP)” must work; the exact seven-calendar-day expiry and scheduled deletion time must be recorded and displayed in UTC; and the ready-for-download notice must have been accepted by the transactional-email provider without a known hard failure.
• Verified email before upload. After the mandatory purchaser-type and location selections, the Purchaser must verify the order email before Job creation or any document upload. The same verified email is used for required confirmations, magic links, and the ready-for-download notice.
• No account or password. No general Registry Intelligence account or password is required or created. The current browser uses a protected Secure HttpOnly session while valid. A fresh device authenticates only through a fresh email magic link or the Job ID plus Recovery Code.
• Email magic link. A magic link is one-time, expires 30 minutes after issue, becomes invalid after successful use, and may be reissued to the verified order email until automatic Job deletion. The 30-minute authentication period does not shorten or extend the seven-calendar-day paid-output entitlement.
• Recovery Code. The Recovery Code contains at least 128 bits of cryptographic entropy, is displayed once when the Job is created, is stored server-side only as a keyed hash, remains valid until automatic Job deletion, and is never sent in the same message as an email magic link.
• No support authentication bypass. A Job ID, Stripe payment reference, billing details, purchaser facts, business information, or identity documents are billing or complaint evidence only and are never authentication factors. If the Purchaser loses access to both the verified email account and Recovery Code and has no still-valid authorized browser session, Job and paid-output access cannot be recovered. Support does not reset either factor, change the verified email, issue replacement credentials, disclose Job data, or restore downloads; it may handle a complaint, billing issue, or refund without granting Job access.
• Required ready notice. The ready-for-download email is a required Delivery-transition condition, not the Output Package itself and not a substitute for functional protected access. A known hard failure before Delivery blocks Delivery until the Purchaser verifies a corrected email and the notice is reissued, or the Job is cancelled and refunded. A later-discovered email failure does not retroactively erase Delivery where the Purchaser retained functional authenticated access; if it materially prevented discovery or access, Poland Documents provides a new full seven-day period or the applicable refund remedy.
• Consumer contract confirmation. For a Consumer Job, Poland Documents sends the legally required fixed contract confirmation to the verified checkout email on a Durable Medium and, for immediate performance, before paid generation begins. It includes the Job ID, price, currency, promised Output Package, delivery timing, seven-day retrieval period, scheduled deletion time, applicable contract documents and versions, withdrawal instructions, and the exact recorded immediate-performance request and acknowledgement. A mutable webpage, payment-success screen, Recovery Code, or ordinary hyperlink alone is not the Durable-Medium confirmation.
• Exact retention and deletion. Source files, unpacked files, OCR text, mappings, confirmations, corrections, intermediate data, the CPSC CSV, the Complete Output Package, and protected output entitlement are retained for seven calendar days from Delivery. Active-system deletion is completed no later than 24 hours after that period ends. Access expiry is not represented as instantaneous physical deletion. Backup remnants follow the separately stated schedule in the accepted Pricing, Limits & Retention Schedule.
• Customer action. Download promptly, confirm that the direct CPSC CSV and complete ZIP open and contain the expected components, and keep an independent secure copy. The Application is a temporary processing service, not a permanent file archive.
• Support and preservation holds. Opening a support, delivery, or refund case does not automatically extend customer access or suspend deletion. Poland Documents may apply a documented 30-day case hold and may extend it only in separately documented 30-day increments for a necessary reason. Any renewed customer-access period must be expressly confirmed as a no-charge remedy. Report access problems before expiry whenever possible.

5. Correction-first remedy process

Where a problem is reasonably curable, Poland Documents will first provide the technically appropriate no-charge remedy: renewed access, repair, safe regeneration, rerun or a replacement Output Package. The purchaser will not be charged again for correction of an Application-attributable defect in the same confirmed scope.

Service targets. Poland Documents aims to acknowledge a complete support request within two Business Days and to provide a remedy, reasoned decision or meaningful status update within five Business Days. Once a terminal failure, material defect or Regulatory Safety Stop is confirmed, Poland Documents will, within five Business Days, deliver a conforming remedy, obtain the purchaser’s express agreement to a revised remedy, or initiate the applicable refund. These service targets do not extend any mandatory statutory deadline.

Consumer override. The correction-first process is the contractual sequence for Business Users and the default operational process for Consumers only to the extent consistent with mandatory law. A Protected Customer may proceed directly to price reduction or termination where correction is impossible or refused, is not completed within a reasonable time and without undue inconvenience, the lack of conformity persists or is sufficiently serious, or Poland Documents makes clear that conformity will not be provided as required.

6. Scenario-specific refund rules

6.1 Duplicate payment

Policy result. Every confirmed Duplicate Charge will be refunded in full, leaving only one valid charge for the Job.

A duplicate refund includes the full duplicated amount and any tax included in that charge. Poland Documents does not deduct payment-processing or administrative fees. The remaining valid payment continues to support the Job and its Output Package.

Two entries are not necessarily two charges: one may be a pending authorization or bank hold. Poland Documents will compare the Job ID, payment-provider identifiers, checkout scope, amount and timestamp. Separate Jobs, a purchaser-approved scope change or an intentional repeat purchase are not duplicates merely because the amount is the same.

6.2 Generation failure

Policy result. A safe rerun is free; if the Application cannot generate and verify the complete package, the affected Captured Payment is refunded in full.

A generation failure includes an Application worker, queue, file-creation, packaging, validation or internal-integrity error that prevents creation of a complete Conforming Output Package after payment. Poland Documents may make a controlled rerun using the same confirmed scope and a current verified ruleset.

A partial file, empty archive, corrupt package or package missing a paid component is not Delivery. If the failure is terminal, or cannot be corrected within the Section 5 timeframe without undue inconvenience, Poland Documents will initiate a full refund. A failure caused solely by corrupt, unsupported or materially inaccurate purchaser input is handled under Section 9, unless an Application defect also contributed.

For a Protected Customer, an internal rerun or the five-Business-Day service target does not postpone an immediate right to terminate where Poland Documents has stated, or the circumstances clearly show, that supply will not occur, or where an agreed delivery time was essential and has been missed.

6.3 Inability to issue the file

Policy result. If no conforming paid file can lawfully and securely be released, Delivery has not occurred. Secure re-creation will be offered where reasonably feasible; once termination or terminal failure is established, a full refund is due.

This rule applies when the package cannot be released even though payment was captured—for example because the protected-delivery system cannot issue access, an integrity or security condition cannot be verified, a legal or provider restriction prevents release, or the only copy is lost before Delivery. Poland Documents will first try secure re-creation or an equivalent protected-delivery method.

Poland Documents will not silently substitute a reduced package. If only part of a Job is affected, the purchaser may expressly accept a revised package with a clearly disclosed proportional refund. If the missing part is material or the purchaser does not accept the revision, the paid Job will be cancelled and refunded in full.

A Protected Customer may terminate immediately where mandatory law permits, including where supply is impossible or Poland Documents has made clear that it will not supply as required. Such a right does not depend on accepting an unsuccessful repair attempt.

6.4 Regulatory Safety Stop or outdated-rule risk

Policy result. The Application will not issue a knowingly stale or unverified compliance file merely to avoid a refund.

Before payment. The Application must fail closed by disabling checkout or requiring revalidation. No charge is captured. If an authorization already exists, Poland Documents will request its cancellation or release where technically possible.

After payment but before Delivery. Generation or release is paused. Poland Documents may review the official source, update or retire the ruleset, and safely revalidate or rerun the Job at no additional charge. The replacement must identify the ruleset or official-source version actually used.

If safe completion remains unavailable within five Business Days after the Regulatory Safety Stop is confirmed, Poland Documents will initiate a full refund unless the purchaser expressly chooses a longer stated review period or a revised partial remedy. A partial remedy requires affirmative agreement and a transparent proportional refund for the affected scope.

For a Protected Customer, the review target does not postpone an immediate termination right where Poland Documents has made clear that supply will not occur or an essential agreed deadline has been missed. Choosing a longer review period is optional and does not waive a mandatory right.

If Poland Documents determines earlier that safe supply is impossible, it will not hold the Captured Payment until the five-Business-Day limit; it will initiate the refund when that determination is made.

Later rule changes. A rule or official-source change occurring after conforming Delivery does not by itself create a refund right. The Output Package is versioned to the sources and ruleset confirmed for that Job; it is not a promise of perpetual regulatory validity. This limitation does not apply if the package was already materially stale or unverified when delivered.

This does not limit a mandatory duty to provide a conformity or security update for any period a Consumer may reasonably expect, taking account of the one-off nature, disclosed purpose, availability period and circumstances of the Job. A later regulatory change does not automatically require a new compliance file; applicable law determines whether a particular update is required.

6.5 Result unavailable during the promised period

Policy result. Access will be restored or renewed at no charge; if meaningful access cannot be provided, the affected payment is refunded.

This section covers a broken or missing protected link, erroneous authorization denial, premature deletion, or an Application outage that prevents the authorized purchaser from accessing the Output Package during the Displayed Availability Period. Poland Documents will restore the link, reissue access or safely regenerate the same package. Any renewed period will be long enough to replace the material access time lost through the Application failure.

If Poland Documents cannot restore meaningful access and the purchaser did not previously receive a Conforming Output Package, a full refund is due. If a conforming package was successfully downloaded and retained, a later link problem does not automatically unwind Delivery; Poland Documents will still restore the promised access where feasible and will apply any mandatory remedy.

6.6 Corrupt, incomplete or materially mismatched result

Policy result. Poland Documents will repair or replace the package; if it cannot provide a conforming replacement, it will refund the Job.

A material mismatch includes missing paid components, an unreadable archive, the wrong selected records, a materially different output format, or use of a ruleset other than the one properly confirmed for generation without an authorized safety update. Minor presentational differences that do not affect the disclosed function are not material.

Where the affected and unaffected portions are genuinely separable, Poland Documents may offer a proportionate refund with a conforming remainder. A Business User must expressly accept that resolution. A Protected Customer’s price-reduction or termination rights, including the statutory calculation and conditions, are governed by mandatory law and do not depend on accepting Poland Documents’ proposed compromise.

6.7 Expired download period

Policy result. Expiry after genuine, uninterrupted availability is not by itself a refund event.

If a Conforming Output Package was genuinely and uninterruptedly available for the full seven-calendar-day Displayed Availability Period and the Purchaser did not download or retain it, expiry does not automatically create a contractual refund. An expired magic link, Recovery Code, or surviving browser session cannot restore expired or deleted source or output content and does not extend retention. If the package remains lawfully retained under a documented hold, Poland Documents may expressly confirm a new no-charge access period as a case remedy, but only after authentication through a fresh magic link or the Job ID plus Recovery Code; a payment reference, billing detail, purchaser fact, business fact, or identity document is never an authentication factor. Restoration is not guaranteed. Section 6.5 applies if an Application failure materially prevented access before expiry. For a Protected Customer, expiry does not cut off any withdrawal, conformity, or non-delivery right preserved by mandatory law; a shortened, interrupted, or undisclosed availability period is assessed under Sections 6.5 and 12.

6.8 Cancellation by Poland Documents before Delivery

Policy result. If Poland Documents cancels a paid Job before Delivery for reasons not caused by purchaser breach, it will refund the affected Captured Payment.

For a Business User, a change of mind after paid generation begins does not guarantee cancellation or a refund. A Consumer’s withdrawal and cancellation rights are governed by Section 12. The start of generation alone does not extinguish a mandatory withdrawal right.

7. Refund amount, method and posting time

• Full refund. The full Captured Payment for the affected Job, including tax collected in that charge. Poland Documents does not subtract its payment-provider fee or an administrative fee.
• Partial refund. Used only for a genuinely separable affected scope, with a transparent calculation and the purchaser’s express agreement, or where required by law. A Protected Customer cannot be required to accept Poland Documents’ contractual calculation where mandatory law supplies a different price-reduction or termination remedy. A credit or future-use balance is optional, never the sole remedy where money is due.
• Original payment method. Refunds are initiated to the original payment method and in the original transaction currency. They are not redirected to an unrelated card, account or person. A statutory Consumer refund uses the same means of payment unless the Consumer expressly agrees to a different method that causes no cost. If the original method cannot accept a contractual Business User refund, the payment provider’s secure remediation process will be used.
• Contractual refund initiation. Poland Documents will initiate an approved contractual refund without undue delay and ordinarily within five Business Days after approval or a confirmed refund trigger. Any shorter or fixed deadline required by applicable law controls.
• Statutory consumer refund. A refund due after a Protected Customer’s withdrawal, price reduction or termination will be made without undue delay and no later than the applicable mandatory deadline measured from the legally operative notice. Poland Documents’ internal approval process does not restart or extend that period.
• Bank posting. After Poland Documents initiates a refund on time, the payment provider and payer’s institution control when it posts and may display it as a reversal of the original charge. Their additional processing time does not excuse Poland Documents’ obligation to initiate or make the refund within an applicable statutory deadline.
• Trace and failed refunds. Where available, Poland Documents will provide the refund identifier or bank trace reference. If a refund fails or returns to Poland Documents, it will be investigated and re-initiated through the payment provider’s secure process.
• Exchange rates and bank fees. A bank or card network may apply its own conversion rate or fee that Poland Documents does not receive or control. This sentence does not reduce any reimbursement required by mandatory law.

8. How to report a problem or request a refund

Email inbox@polandoc.com promptly, especially for an access problem before expiry. A contractual request is not forfeited merely because it was not made within a short support window, and mandatory limitation periods remain unaffected.

No account is required to report a problem, request a refund, or exercise a withdrawal right. A Consumer may withdraw through the online function described in Section 12.2 or by any other clear statement communicating the decision to withdraw; the model in Section 12.7 is optional. Poland Documents may request only information reasonably necessary to locate the purchaser, billing, and Job record, and will not make unrelated evidence, a reason, a support ticket, a Recovery Code, an application download, a document upload, or resubmission of sensitive source files a condition of a valid statutory notice.

• purchaser name and the email used at checkout;
• Job ID and payment or receipt reference;
• payment date, amount and currency;
• a concise description of the duplicate charge, generation error, blocked state, access problem or mismatch; and
• a screenshot or error timestamp if available, without resending sensitive uploaded files unless Poland Documents provides a secure channel.

Never send a full card number, card security code, online-banking password, or complete bank credential by email. The information listed above may be used to locate a billing, complaint, or refund record. It does not authenticate the Purchaser for Job access, authorize a change to the verified email, restore a download, or permit disclosure of Job data, and Poland Documents will not ask for those secrets.

9. Events that do not by themselves create an additional contractual refund

After conforming Delivery, the following facts do not by themselves create an additional contractual refund right for a Business User:

• a change of mind, changed business instructions or a decision not to use the Output Package;
• incorrect, incomplete or inconsistent purchaser data, but only to the extent the problem was caused solely by that data and the Application performed the checks and warnings expressly promised;
• difficulty caused solely by a digital environment inconsistent with technical requirements clearly disclosed before contract, where applicable law permits reliance on that circumstance;
• expiry after the package was genuinely available for the entire Displayed Availability Period;
• a later official-source or ruleset change after conforming Delivery;
• rejection, non-acceptance or a different determination by CPSC, CBP, Amazon, a laboratory, broker, marketplace or another third party outside the checks expressly implemented by the Application; or
• two separate intentional Jobs or a pending authorization that never became a Captured Payment; or
• loss of access to both the verified email account and Recovery Code where the functional credentials were correctly issued and no Application-attributable defect caused the loss; support may still handle a complaint, billing issue, or refund, but cannot restore Job or paid-output access.

The Application prepares files from purchaser-supplied data; it does not file with a government authority, create missing compliance evidence, certify a product, or guarantee acceptance. For a Protected Customer, the listed facts may be relevant to causation but do not exclude a right arising from non-delivery, lack of conformity, misleading or incomplete precontract information, a promised feature, or a particular purpose expressly accepted by Poland Documents. This Section never overrides an Application-attributable defect or a mandatory legal remedy.

10. Chargebacks and double reimbursement

Contacting Poland Documents first is often the fastest route, but nothing in this Policy requires a Consumer to delay or waive a non-waivable billing-error, bank or card-dispute right. If a chargeback or payment dispute is already open for the same payment, Poland Documents may, to the extent permitted by law, handle the matter through that process or pause a parallel refund so the same charge is not reimbursed twice.

A duplicate credit must be returned or reversed through the payment provider. A refund, repair or replacement is not an admission of liability and does not extinguish a right or remedy that cannot lawfully be waived.

11. Effect of a refund

A refund of only a Duplicate Charge leaves the valid purchase and its license in place. Following a full refund that cancels a Job, access may be disabled and temporary Job files may be deleted under the disclosed retention schedule. To the extent permitted by law, the purchaser must stop using or distributing a refunded Output Package. Statutory rules governing a consumer’s data and content after termination prevail.

Following termination of a Consumer Job, Poland Documents will comply with applicable rules governing personal data and qualifying non-personal content supplied or created by the Consumer. On request and subject to statutory exceptions, qualifying content will be made available without charge, within a reasonable time and in a commonly used machine-readable format before final deletion. A deletion schedule will not be used to defeat that right.

12. Additional rules for Consumers and other Protected Customers

Sections 1–11 apply to every Purchaser unless a provision expressly applies only to Business Users. This Section adds protections for Consumers and other Protected Customers. Any more favorable contractual remedy in Sections 1–11 remains available. No checkout route, invoice description, business name, tax number or checkbox waives a right that mandatory law grants.

12.1 Status and legal characterization

Under the Polish Consumer Rights Act, specified distance-contract withdrawal and digital-conformity protections may also apply to a natural person entering a contract directly connected with that person’s business where the contract is not professional in character for that person. That extension applies only to the rights and circumstances specified by law; it does not automatically make the person a Consumer for every legal purpose.

Protected status is determined by mandatory law. An invoice, tax number, business email, checkout label or status statement is not conclusive. Where Polish Article 7aa permits a statement about the professional character of a sole trader’s contract, that statement is optional and Poland Documents does not make conclusion of the contract conditional on providing it.

One-off digital service. The paid workflow dynamically processes purchaser data through upload, validation, transformation, generation and protected delivery. This Policy therefore treats the integrated workflow conservatively as a one-off digital service, with digital files supplied as its Output Package. A payment or the mere availability of a file does not change that treatment. If a court or authority classifies a genuinely separable element differently, the mandatory rules for that element control.

12.2 Distance-contract withdrawal and immediate performance

Where the Polish or another applicable mandatory distance-contract regime provides it, a qualifying Consumer may withdraw without giving a reason within 14 days from contract conclusion. This 14-day right is not automatically granted to every Purchaser in every country. If required withdrawal information was not supplied, the period may be extended as prescribed by the applicable law.

• Digital service. Performance may begin during the withdrawal period only on the Consumer’s legally sufficient prior express request. If the Consumer withdraws before Full Performance, only a lawful proportionate amount may be payable, and only if every required information and request condition was satisfied. The right may be lost after Full Performance only where every required prior request, consent, information and acknowledgement condition was satisfied.
• Separately classified digital content. If a genuinely separable Output Package element is legally classified as digital content not supplied on a tangible medium, any loss of the withdrawal right depends on the Consumer’s prior express consent to begin supply, acknowledgement of the statutory consequence and receipt of the required confirmation on a Durable Medium.

Meaning of Full Performance. Full Performance requires completion of all paid validation, processing and generation tasks and Delivery of every promised paid component of a complete Conforming Output Package through a working protected download. A payment receipt, generation start, partial or corrupt output, missing component, ready-status message or inaccessible link is not Full Performance. Promised retrieval, redelivery, conformity and refund obligations remain enforceable even after the one-off service has otherwise been fully performed.

The required statements are obtained through the separate Consumer Checkout & Immediate Performance Notice and reproduced in the Durable-Medium contract confirmation. General-terms acceptance, a preselected box, or silence is not a substitute. If the statutory conditions are not satisfied, Poland Documents will not rely on a withdrawal exception.

Where the withdrawal regime requires an online function, the Application provides the continuously accessible no-account function labelled “Withdraw from contract here”, followed by the final action “Confirm withdrawal”. It does not require an account, login, reason, support ticket, Recovery Code, application download, or document upload. Poland Documents records the earliest server receipt and sends an immediate fixed acknowledgement containing the complete statement, date, time, and time zone on a Durable Medium. A Protected Customer may also withdraw by sending any unambiguous statement to inbox@polandoc.com or the postal address in Section 15. A reason is not required, and use of the model in Section 12.7 is optional.

12.3 Supply and conformity remedies

Where mandatory digital-supply rules apply, the service and digital content must be supplied without undue delay unless another time was agreed. If supply does not occur after the Protected Customer calls for it—or immediately where Poland Documents refuses supply, supply is clearly impossible, or an agreed essential deadline is missed—the customer may terminate as the applicable law permits. Poland Documents bears any statutory burden of proving supply.

A Protected Customer may require a nonconforming service or Output Package to be brought into conformity at no charge, within a reasonable time and without undue inconvenience. A price reduction or termination and refund may be available where conformity is impossible or refused, correction fails or is delayed, the defect persists or is sufficiently serious, or Poland Documents makes clear that conformity will not be provided as required. Mandatory law determines the exact sequence, calculation and conditions.

For a one-off supply, mandatory Polish law may cover nonconformity existing at supply and revealed within two years, subject to statutory presumptions. Any mandatory duty to provide conformity or security updates also remains unaffected. No technical support target, download expiry or short notice request reduces a statutory period.

12.4 Complaints and statutory refunds

Where Polish mandatory complaint rules apply, Poland Documents will answer a Protected Customer’s complaint within 14 calendar days on a Durable Medium; failure to answer may have the effect prescribed by law. An internal review, approval or support target cannot extend the statutory period.

A statutory refund following withdrawal, termination or price reduction will be made without undue delay and no later than 14 calendar days from the legally relevant notice where that Polish deadline applies, using the same payment method unless the customer expressly agrees to a cost-free alternative. Poland Documents will not deduct processing or administrative fees from the amount legally due.

12.5 United States Consumers

This Policy does not create a universal no-fault cooling-off period for every purchase made entirely online in the United States. A United States Consumer nevertheless receives all contractual remedies in this Policy and every non-waivable federal or state right applicable to the transaction, including rights concerning unauthorized or duplicate billing, non-delivery, material misrepresentation and failure to supply a conforming service.

Where California law applies, the operator identity and street address in Section 15, this refund Policy and the applicable delivery timing must be disclosed before charging. If a communicated delivery time is missed, Poland Documents will provide the service, refund the payment, or give any specific written delay or substitution notice and cost-free refund route required by applicable law.

12.6 Cross-border protection and savings clause

A contractual choice of Polish law does not deprive a qualifying Consumer of mandatory protection applicable under the conflict-of-law rules of the Consumer’s country of habitual residence. Nothing in this Policy excludes, restricts or modifies a right, remedy, jurisdiction rule or limitation period that cannot lawfully be excluded. If mandatory law provides greater protection, it controls. This savings clause does not create a statutory right that would not otherwise apply.

12.7 Model withdrawal notice

To: Natallia Vasilyeva, trading as NATALLIA VASILYEVA – Poland Documents
Email: inbox@polandoc.com

I hereby give notice that I withdraw from the contract for Job [JOB ID], ordered on [DATE]. My name is [NAME], my checkout email is [EMAIL], and my address is [ADDRESS, if required].

Date: [DATE]
Signature: [only if submitted on paper]

This model is optional; any clear statement communicating a decision to withdraw is sufficient where the right applies. Poland Documents may request only information reasonably necessary to identify the contract and will confirm an electronic withdrawal on a Durable Medium where required.

13. Records, privacy and evidence of Delivery

Poland Documents preserves an immutable transaction and acceptance snapshot sufficient to establish the contract and Delivery without retaining source files as ordinary evidence. Depending on the Job, the snapshot includes the Registry Intelligence public brand; the full product name; the legal operator, seller, and contracting party; the purchaser choice and selected country or subdivision; the verified-email reference; the accepted document versions, URLs, and hashes; the fixed checkout snapshot and hash; Captured Payment evidence; the Delivery transition; the status of both protected download controls; the exact access expiry and scheduled deletion time; the transactional-email provider result; and relevant download, correction, refund, cancellation, and deletion events.

For a Consumer Job, evidence also includes the exact text, version, and hash of the Consumer Checkout & Immediate Performance Notice; the affirmative act and UTC timestamp; withdrawal information supplied; and the contents and delivery or bounce status of the Durable-Medium contract confirmation. Ordinary logs do not contain raw source-file content, and Poland Documents does not store full payment-card credentials.

Temporary Job content follows the exact seven-day Delivery-based retention and active-deletion rules in Section 4 and the accepted Pricing, Limits & Retention Schedule. That Schedule separately limits content-free technical, access, rate-limit, and security logs to exactly 90 days from creation; backup remnants to no more than 30 days after active deletion; fraud, chargeback, or security-incident evidence to 12 months after the case closes; ordinary support correspondence to 3 years after the matter closes; and terms, price, payment, Delivery, and deletion evidence without source files to 6 years after the later of payment, Delivery, cancellation, or refund. Invoices and Polish tax records follow the applicable Polish statutory tax period, and a structured invoice in KSeF is retained for 10 years from the end of the year in which it was issued. A documented delivery or refund case hold is 30 days and may be extended only in separately documented 30-day increments for a necessary reason.

Personal data is handled under the Privacy Policy and the security practices described in Data Security. A delivery or refund investigation does not convert the temporary Application into a permanent archive.

14. Policy versions and non-retroactivity

The version displayed or linked before payment governs that Job. Poland Documents may update this Policy for future purchases, including to reflect product, payment or legal changes, but will not retroactively reduce a remedy attached to a completed checkout. More favorable mandatory law or a written case-specific remedy always remains available.

15. Operator and contact

Legal operator, seller, service provider, and contracting party:
Natallia Vasilyeva, trading as
NATALLIA VASILYEVA – Poland Documents
Sole proprietorship registered in CEIDG, Republic of Poland; active VAT payer

Public brand and client-facing platform: Registry Intelligence
Product relationship: The Application is a distinct product of Registry Intelligence. Registry Intelligence is operated by Natallia Vasilyeva, trading as NATALLIA VASILYEVA – Poland Documents, which provides its technical, operational, commercial, and administrative infrastructure. Registry Intelligence is not a separate legal person or contracting party.
NIP: 9512533744
REGON: 521062093
Business and legal correspondence address: ul. Ogrodowa 58, lok. 29, 00-876 Warszawa, Poland
Email: inbox@polandoc.com
Telephone: +48 501 335 073