Obtaining a Ukrainian Biometric Passport and ID Card in Poland via DP “Dokument” — Process in a Single Visit

In 2025–2026, citizens of Ukraine in Poland increasingly opt for package document processing. The Ukrainian ID card and international passport in Poland service allows you to save time and resources by completing the photography and biometric data collection for both documents during a single appointment. This is particularly relevant given the high workload of the “Passport Service” (DP “Dokument”) centers.

Obtaining a Ukrainian biometric passport in Poland through DP “Dokument” remains an official method for receiving biometric documents without the need to return to Ukraine. We have been providing client support for submissions at DP “Dokument” centers in Poland since 2022.

In this article, we examine how to obtain a Ukrainian passport in Poland in 2026, including costs, center locations, and why it is critical for men aged 18–60 to verify their military registration status before their visit.

Documents Available via DP “Dokument” in Poland

Service centers for citizens of DP “Dokument” operate on the basis of the Resolution of the Cabinet of Ministers of Ukraine No. 152 dated 10.03.2022 (as amended) regarding the implementation of an experimental project for the provision of administrative services outside Ukraine, as well as relevant regulations of the Ministry of Internal Affairs and the State Migration Service of Ukraine.

What is Included in the “ID + Biometric Passport” Package

This is the most requested service. You submit a single application for the simultaneous issuance of:

• ✓ Ukrainian ID card: the internal passport of a citizen of Ukraine (mandatory from age 14).
• ✓ Ukrainian biometric passport: a biometric document for travel abroad.

Advantage: you pay the service fee only once (per visit), rather than twice as required for separate submissions.

Separate Issuance of an ID Card

Required for first-time issuance (at age 14), name changes, loss, damage, or to replace an old 1994-style paper booklet passport.

Separate Issuance of a Ukrainian Biometric Passport

Who Benefits Most from the Ukrainian ID card and international passport in Poland Package

• • Teenagers aged 14: The mandatory acquisition of the first ID card can be immediately combined with obtaining a passport for international travel.
• • Name Changes: Upon marriage or divorce, both documents must be updated. Package submission ensures data synchronization across registers.
• • Holders of “Booklets”: If you wish to replace an old paper passport with plastic and update your Ukrainian biometric passport — this is the ideal option.
• • Loss of Documents: Restoration of the entire document package in one visit.

When Package Issuance is NOT Suitable

• ✕ If only a passport for travel abroad is needed: If you have a valid ID card, you would overpay the administrative fee for a second internal passport you do not require.
• ✕ If urgency is critical: Package processing can sometimes take slightly longer during the verification stage of all data across multiple registers.
• ✕ If there are military registration issues: The risk of refusal for both services simultaneously and the inability to refund the administrative fee.

Primary Issue for Men Aged 18–60: Military Registration and Issuance Filters

The most frequent question in 2025–2026 is: “Will I be issued a passport if I am a man of conscription age?”. The answer depends exclusively on your status.

This is mandated by changes in Ukrainian legislation regarding military registration (Law of Ukraine No. 3633-IX dated 11 April 2024 (effective May 2024)), which requires data verification in the Unified State Register of Conscripts, Persons Liable for Military Service, and Reservists.

In the absence of current data in the register, the system may automatically block the creation or issuance of an application. If you are uncertain of your status, an attempt to book and visit may result in a loss of time and money.

Documents Required for Submission

• internal passport (if available)
• Ukrainian ID card or tax ID (RNOKPP) or certificate of tax number
• birth certificate (for 14-year-old applicants)
• documents regarding name changes (if applicable)
• confirmation of up-to-date military registration status (for men 18–60)

How to Book an Electronic Queue: Step-by-Step Algorithm

Electronic registration for DP “Dokument” in Poland is conducted exclusively via the official website. To secure an appointment, you must register in the electronic queue.

1. Official Website: Access pasport.org.ua (select the relevant city in Poland).
2. Authorisation: Confirm your phone number (SMS/Viber).
3. Service Selection: Choose “Issuance of ID card and Ukrainian biometric passport.”
4. Slot Search: Slots appear unpredictably. To successfully book an appointment, it is recommended to use monitoring or professional assistance.

Walk-in Queue: A walk-in queue exists, but ticket availability is not guaranteed — priority is given to electronic registration through the system. Tickets are issued only if free slots remain for the current day.

Current Addresses of DP “Dokument” Centers in Poland

As of 2026, four stationary centers are active in Poland. All are located within shopping centers or office buildings.

Passport centers operate from Monday to Saturday, approximately from 09:00 to 18:00 (schedules may vary by center and season). Payment for services can only be made by bank card or via an online terminal on-site — cash is not accepted.

• 📍 Warsaw
  Al. Jerozolimskie 179
  (Blue City Mall)
• 📍 Krakow
  Pawia 5
  (Galeria Krakowska)
• 📍 Wroclaw
  Paprotna 7
  (Marino Shopping Center)
  *Also check the status of mobile units (Tarczyński Arena)
• 📍 Gdansk
  Aleja Grunwaldzka 415
  (Alchemia Business Center)

Cost of “ID + Biometric Passport” Package vs. Separate Passports

Below are the estimated tariffs active at the time of publication (February 2026). Administrative fees may change based on decisions by the Cabinet of Ministers of Ukraine. The total cost consists of two parts:

• 1. Administrative fee (UAH): Payment for blank production and personalisation. Varies by urgency.
• 2. Service fee (PLN): Payment for DP “Dokument” services. A fixed amount.

* Payment is made on-site only by bank card (cashless). Cash is not accepted. The UAH portion is debited at your bank’s exchange rate.

Issuance Timelines and 2025–2026 Realities

A primary concern during submission is the actual delivery timelines for a Ukrainian passport in Poland. It is essential to distinguish between official production regulations in Kyiv and actual logistics.

• ⏳ Urgent Rate: Production regulation — 7 business days + delivery. In practice, receipt in Poland, accounting for logistics and delivery, may take 1–1.5 months.
• ⏳ Standard Rate: Production regulation — 20 business days + delivery. In practice, receipt in Poland, accounting for logistics and delivery, may take 2–3 months.

Delays may be caused by logistical complexities at the border or additional identity verification processes.

Common Errors and Issuance Problems

• 1. Differing Transliteration.
  Situation: Name in ID card and Ukrainian biometric passport written differently in Latin characters.
  Consequence: Such discrepancies may cause complications when using the documents in EU countries.
  Solution: Demand unification (submit an application) during submission.
• 2. Absence of Tax ID (RNOKPP).
  Situation: No original or certificate of the code.
  Reason: For an ID card, a tax number is mandatory.
  Solution: Use the code from the “Diia” app or obtain a duplicate.
• 3. “Blind” Booking.
  Situation: Booking through intermediaries or using a ticket issued with data that does not match the applicant’s documents.
  Result: Cancellation of the booking and refusal of service.
  Solution: Register exclusively through the official website using correct personal data.
• 4. Passport Printed but Not Issued (Men 18–60).
  Situation: The document has arrived at the center, but the system blocks issuance.
  Reason: Lack of current status in “Reserve+” or a “Wanted” notation.
  Solution: Update data via “Reserve+” or regularise status through a Territorial Recruitment and Social Support Centre (TCC) in Ukraine. Without this, the passport physically cannot be issued.
• 5. Name Mismatch After Marriage.
  Situation: A woman submits documents after a name change, but data in the register has not been updated.
  Consequence: Refusal of submission or data inconsistency.
  Solution: First, update Ukrainian registers (DRACS/Diia), then submit.
• 6. Booklet Passport from Temporarily Occupied Territory.
  Situation: Old passport issued in Crimea or parts of Donetsk/Luhansk regions before 2014.
  Consequence: Additional identity verification required, taking up to 2 months. Risk of refusal if archives do not confirm data.
  Solution: Prepare supplementary documents (birth certificate, tax ID, old certificates with photos).
• 7. Inability to Register without BankID.
  Situation: Applicant cannot complete verification for booking as they lack an active account in a Ukrainian bank.
  Solution: Remotely open a virtual card in a Ukrainian bank using an international passport or via “Diia.”
• 8. Error in Service Selection During Booking.
  Situation: Applicant booked for “international travel passport” but actually requires an ID replacement.
  Result: Appointment cancelled, booking lost.
  Solution: Before booking, determine the precise service type and select the corresponding slot.

FAQ — Answers to Key Questions

Conclusion

The package service for obtaining a Ukrainian ID card and international passport in Poland is an effective solution for citizens of Ukraine, allowing for savings of approximately 300 PLN in service fees and resolving document issues in one visit. This is particularly beneficial for those changing names, restoring lost documents, or replacing an old booklet passport.

However, the procedure requires meticulous preparation, especially for men aged 18–60. The lack of up-to-date data in the “Obereh” register is the primary stopping factor that cannot be bypassed on-site. Success in issuance depends not so much on “catching” a slot as on the legal integrity of your status.

If you are uncertain about the state of your military registration or wish to avoid errors during submission, a preliminary situation audit is a prudent investment to protect against a loss of time and funds. Removing wanted status or updating registers is a necessary prerequisite for many.

Before booking an electronic queue, it is recommended to:
– verify the relevance of military registration
– ensure consistency of transliteration
– possess a tax ID and correct register data
– ensure all necessary documents are present

Professional Support

For those who value their time and wish to minimise refusal risks, we offer expert support at all stages: